Five Below — Local services in Springfield

Had some good sales out front before you walk in the store. I got a fold up lawn chair in a bag for 7 bucks and a huge rug for 7 that's really pretty. They have alot of different things from clothes, to makeup, to clothes, to purses,to Bluetooth speakers, to rugs, and lots of items for your cell phone, and pillows and candy, and more. They have pop-sockets for your cell phone that were a good deal and priced at 5 bucks. Those are way higher priced at Walmart and other places that carry them. They had lots of Bluetooth speakers to choose from and had some cool ones. I was at the store because I was searching for a stylus for my cell phone and Google search listed this store carried them. They were the lowest priced on them in Springfield. I only was looking for a stylus, but there were so many good deals that I left spending $30, which isn't much with all the items I got for that. Bought my daughter a few gifts for her Birthday and I highly recommend coming here if you need to get a gift for anyone, because there's so many cool things you'll find and at low prices. I went to the 5 below off of South Glenstone and am definitely going to go back many times. I loved the store and variety of...

This evening, I visited the store approximately 15 minutes before closing. I fully understand that employees are eager to wrap up their day and leave on time; however, I was surprised by the way the closing procedures were handled.

Roughly five minutes before closing, an employee walked through the store announcing to customers that it was time to head to the front to check out, saying "please and thank you"—but her tone came across as abrupt and unwelcoming. Then, at exactly 8:00 PM, a loud yell was made from the front of the store: "WE ARE CLOSED NOW! YOU NEED TO PURCHASE YOUR ITEMS NOW!"

While I respect the importance of adhering to store hours, the delivery of these messages felt unnecessarily harsh and unprofessional. As someone who has worked in customer service for many years, I understand the need to encourage timely checkouts, but there are more courteous ways to handle such situations—especially when customers are still actively shopping within the posted business hours.

For context, I completed my purchase and was in my car by 8:02 PM. I believe a more considerate approach would leave customers with a better impression and reflect more positively on...

This FiveBelow is by far the worst I’ve been in. When I visited the store they had freight all over the store floor to where customers couldn’t walk around let alone get a wheelchair through for my grandmother. Their bathroom was disgusting looked like someone took a poop down the front of the toilet. You couldn’t really shop due to the fact they had a lot of clutter like they hadn’t put items back in the correct spot for days. The staff didn’t greet anyone and they were very rude. My family and I will take our business to other fivebelows when we visit our grandparents in the Springfield Missouri area. This store has gone down hill since the new manager has taken over heard from a family friend y’all might want to reconsider who runs...