Best Buy — Local services in Springfield

Best Buy employee can not add a protection plan by mistake, and you may not even know until you return for service.

I cannot believe I'm writing a bad review for this place. The employees here are some of the nicest people I've met in retail. Not only are they great at their jobs, but they have bent over backwards in the past to make things right. I will check Best Buy's store and website for something I need before Amazon because of their excellent protection plans and willingness to help when things don't go as they should.

Unfortunately today, despite other employees' efforts, a manager refused to make something right that in my eyes should have been an easy correction. To give some background, I purchased a Roomba 2 years ago along with the 2 protection plan that went with it. I buy the protection plan with EVERYTHING I buy at Best Buy. If something goes wrong with your expensive electronics, they will repair or replace it without dealing with the hassle of a manufacturer return. I bought so many protection plans that I eventually sprung for the TotalTech subscription, which includes protection plans on basically all purchases for $200 a year, just because it was cheaper.

When that first Roomba stopped working within the 2 years, I had it replaced. I figured I'd get the higher tier model in an attempt to avoid any future issues, and paid the difference between the two. However, the employee apparently didn't correctly apply the new protection plan to the new Roomba, and I left without realizing my $1,300 robot didn't have the protection plan I had requested. Fast forward to today when it stopped working. Thinking I had nothing to worry about, as I should still be within my 2 year window, I return to the store to let them know what happened. The employee noticed the strange gap in protection, and went to the manager for an override... Which he refused. She collaborated with Geek Squad repair to see if they could do anything, but the same manager also blocked them from helping. I explained again what had happened and offered to pay the original price of what the protection plan should have been, since it terminates on use without refund anyway, this shouldn't have been an issue, but he was having none of it.

Ive spoken to best buy support online as well, who fully sympathize with my position, acknowledging the number of protection plans I have and immediately recognizing what happened... But they all inform me that they are unable to make that override, and that the store management should be able help me. According to them, he's well capable of this override, but simply will not.

I'll attempt to call again tomorrow to see if I can get one of the many employees and managers that have helped me in years past, in the hope that this one manager doesn't reflect on the rest of the management team.

In the meantime, I want to put out this warning that companies are not your friend. Watch all of your transactions with them, because if a mistake is made (even if it was on their end) they don't have to do...

Really Bad Experience

I've never made a large purchase at Best Buy before, but I went in because I wanted to buy a new Mac. I basically knew what I wanted but was on the fence between the MacBook Air with 24GB of RAM because I want to be able to run an AI on it with less lag. However, since my other MacBook Air is an M3, it can't have 2 monitors connected to it, so I assumed this was a MacBook Air thing... We'll get back to this later.

So I'm on the fence because I want to have multiple monitors, and I think a MacBook Pro is the easiest way to get this without having to buy a $200 display dock. But for my budget, I'd only get 16GB of RAM, which really doesn't cut it for running an AI.

This worker named Nate comes along, asks some questions, and starts pushing the MacBook Pro with 16GB. we had been back and forth a bit about it and I'm like, "I can't really see the upside since I know I need more RAM for what I'm doing," and he gets super pushy and is basically like, "Well then what are you wasting my time for? Just tell me what you want so I can go get it." Funny enough, my wife could tell I was about to lose it on this guy. I'm not doing justice to how pushy he got.

Anyway, I say fine, go get the MacBook Air with 24GB RAM, and he goes off, gets a scuffed-up box, and hands it off. I went and got the $200 display add-on, but then at the register I'm just so flustered with this guy I tell him I don't want the add-on and just buy the Mac.

Before this, he really pushed for me to sign up for that card, which I told him I would get rejected for, and I did. But he really pushed for it, and even during that, things just felt off.

I walked away from this encounter with the Mac I wanted, but I honestly will never shop at that store again. Very bad first impression.

And now to the multi-monitor issue: this dude was super pushy saying I needed the Pro and was basically saying I don't know what I'm talking about... only for me to get home, get this thing plugged in, and for giggles I plug both my monitors in and it works. So I didn't even need the display extender add-on. This dude was so cocky and sure of himself, but he didn't even know that the multi-display issue the M3 chip had on the MacBook Air wasn't a thing for the new M4 chip.

0/10, will not go back. Honestly feel off from this whole thing. like I was getting scared or something. that kind of, I feel dirty and mad at the same time kinda thing. Absolute worst first experience buying anything...

Recently my wife ordered a good from this company and somehow they still had her old address saved in their system. We've had other items ordered since we lived here that had no issue arriving here so this made no sense. We contacted them as soon as we noticed the error and they told us they couldn't do nothing once it was shipped out on the truck we'd have to call the courier. This was a same day delivery so it was plausible. We did who pretty much told us the opposite contact best buy because they can't change anything there. The effed up part is we got and email more than an hour later from the courier saying they just picked it up from Best buy..but if it wasn't already shipped out why were we being told otherwise? Half this could be blamed on the courier Shipt as why did their system also reflect it was out for delivery. Either way..They ended up delivering to the wrong address which of course means I'm likely just out the good and money unless a good honest person, perhaps a resident at the house, manages to find it and returns it. Not likely here in Springfield for sure. You're getting a 1 star because of it wasn't already shipped something could be done was the impression I got and then seemed like you beat around the bush and give us a runaround dragging your feet to do anything until it was shipped and I really couldn't do anything. Why isn't there a way to stop these transits? Why isn't their a way for you to simply contact them and have it rerouted or returned even? We were happy to accept we made a mistake and take the hit if necessary and responsibility if we had just simply missed a window where something could be done but getting that email from the carrier we'll AFTER we tried unsuccessfully to get it changed or stopped before, and a delivery email another hour later at the wrong address is just one surefire way to p* someone off. I did end up going to this address which of course they had no idea of any packages as they just got home according to them. So they either took a free gift or someone stole it off their porch who knows. One things for sure. I won't EVER use your same day again, and for most items you might sell I can get from somewhere else that has ways to prevent this..I most certainly will be using them instead. Buyer beware double and triple check before you get something sent especially by same day even if you've had recent successful deliveries. They can't or...