Great Southern Bank — Local services in Springfield

I had a mysterious $100 payment try to come out of my checking account and Great Southern fraud alert caught it and verified with me whether I had made this payment or not. When I responded "no" my debit card was deactivated naturally.so now I'm in the middle of a workday without much time and I need to have a new debit card made. I walk in and within five minutes I'm in Thomas is office and another five minutes after that I've got my new debit card. That was really quick! Thomas was a totally cool dudeand I wish I could remember the tellers name because she deserves to be mentioned for being so polite and getting me in there so fast. so thank you Thomas! Thank you teller! I wish I could remember your name but I really appreciate you! You made the negative experience of having an unauthorized $100 taken from my account into a really positive one for me. You made my day into a better day! I hope you both get...

After discovering a data breach on an unrelated online service, I promptly informed Great Southern and decided to close my current account, opening a new one instead. To my dismay, my bank informed me that I would be unable to use their online banking until I scanned my computer for viruses. It's frustrating to be denied access to my finances while trying to secure my account. This experience has led me to reconsider my loyalty to GSB, as I seek better...

This location has the slowest employees of them all. Customer service is not what they have on their minds. We mainly use the drive-through, which gives a clear view of the tellers. Talking and laughing with each other, all while holding your deposit in their hand and NOT taking care of the customer quickly. It's maddening! You're at their mercy and good luck if you're in a...