Planet Fitness — Local services in Springfield

On Saturday August 30th I went tanning I rushed out the door forgetting my 2 rings and a bracelet 1 of the rings was one that my dad got me and he is no longer alive it is very sentimental as soon as I relized they were not on my fingers I called witch was probably 29 mins max I called planet fitness several times before someone finally answered witch was a male I can’t remember his name I was so worried abou Making sure he got my rings I told him who I was and and told him if he could go check the stand up tanning booth that I left 2 rings in a bracket in there he said yes I asked him if he could do it while I was on the phone he said yes while on the phone with him he told me he found the 2 rings and the bracelet I told him to please put them up that one of the rings was very sentimental to me he said that he was going to put a note on them and that I could come get them whenever so I said that was fine so I went back on Monday September 1st and told them who I was and I was there to pick up my 2 rings and a bracelet that I left there the male that was working looked where the lost and found was and said here is a note I can’t read it but it does say a bracelet and held it up I said that’s my bracelet he said awe okay I said where is my 2 rings he asked me what they looked like I explained to him he said I don’t see anything like that I then told the male working that the male I talked to on the phone said that he found them so they have to be there the male working then pulled everything out and we looked together there was no rings like mine I then said let me see the paper that said braclet on it he showed me it and it says 2 rings and a bracelet I told the male working that it says 2 rings right here he then apologized to me and asked me if I would like to go through the lost and found together so we did and there wasn’t no rings like mine ! He then apologized again and said that he would have a manager call me and took down my information and also said he would pass it along I have yet heard from a manager and I have yet got my rings back! Something needs to be done about this ! I know for a fact my rings was found ! So someone working there had to have took them ! I want my rings back well atleast the ring my dad...

Be prepared to wait...for everything. If you go with a friend it is almost impossible to get two machines next to each other, if there are open machines at all. I cannot count the number of times I have had to wait for a tread mill. Hope you don't want to work on abs because they have only ONE machine for most of them. And tanning?! Just forget about it, unless you have 2+ hours to wait for a bed and you better not been even a minute late or the employees will jump down your throat. I waited for a clean bed for 10 minutes once and then the employee told me I was late. Waiting, waiting, waiting. Waiting on machines, waiting on acknowledgement from the employees, waiting for my membership to be finished. The employees are lacking personality and actually called my friend an idiot to me because she didn't know we came together. I was actually surprised to even hear them speak considering most of the time they are on their cell phones or talking to each other. I received no tour and no explanation for any of the machines. My friend wanted to do the total body enhancement only the employees forgot to mention you need a spray lotion like with tanning for maximum results. She found this out by going to a different facility where they actually laughed at how little knowledge Planet Fitness has about their machines. I joined in February and have had such a terrible experience I wanted to cancel before the yearly membership fee (on top of your monthly fee) took place in June. I was told that I would pay the yearly fee, monthly fee, and the termination fee...or I could always wait until February of next year and then there would be no termination fee. Yeah right...I will get...

It's a good place to work out. However, it's not 'judgement free'. There are dress codes you do have to follow. For instance no jeans. Well one day I went in there wearing pajama jeans (which are sweat pants that are colored like jeans) a staff member came up to me and told me I can't wear them. I explained that they are indeed sweat pants and he said I could stay but not to wear them again. Another time I went in a tank top and I was asked to leave and come back with another shirt. Alright I came back to discover two skinny women wear those spaghetti strap shirts working out. I believe that's discrimination I'm not allowed to wear them because I weight over 110? -_- There was another time that I had waited over 3 hours there to go tanning and when it was time I ran to the bathroom to apply lotion I was 3 minuets (no exaggeration) late and the woman crossed my name off the list. She said it was too late because customers are only allowed to have up to 15 minuets. I told her that was fin I only needed 3 still a no go she told me I could wait OVER 3 MORE hours or try another day. The cancellation fees are a bear. My husband and I both have memberships so we pay $43.12 a month and it'll cost us $58 a piece to cancel. For 1 month I would have to pay out $159.12 and right now we just don't have that extra. I have been paying our membership fees for about 7 months and have not gone. We finally get to cancel March 26th with out taking the $116 cancellation fee. To planet fitness I say good bye. I'll stick with Hollywood...