Reico Kitchen & Bath — Local services in Springfield

We have been working with Reico for close to 6 months at this point for what was supposed to be a very straightforward small project to get built ins for our house. Reico designed a cabinet proposal in partnership with my contractor, delivered specifications and drawings which I approved, and then placed the order. I was told the lead time was about 5-6 weeks so did not follow up until 8 weeks when I had still heard nothing. I was understanding given all the delays due to covid, and my cabinets were finally in and delivered ~3 months after placing the order. My contractor came to install the cabinets only to discover Reico had not delivered what they had designed for me. Reico "owned" the mistake that apparently their design system allowed them to design something that the manufacturer couldn't produce, but my only option was to take replacement doors that were not what I had ordered or wanted.

The replacement doors and a cabinet top (because the first one had been damaged) were delivered ~4 weeks later - after multiple back and forth with Reico and this time the cabinet top replacement was still wrong. I've now had to reschedule every downstream contractor multiple times and still have a half constructed situation in my living room.

Main takeaways: Reico designed and signed a contract for something they couldn't build They forced me to take replacement doors rather than refunding any part of the project I paid for They have had ZERO proactive communication - I have had to call and call and call - they won't put anything in writing at this point, only verbal over the phone 6 months in and I'm still waiting for basically 4 intact cabinets to be delivered In all of this management hasn't once reached out to apologize for the issues which makes me think that this is not uncommon. Save yourself the frustration and go with...

After many years of living with a horrible master bathroom I decided it was time for a change. My contractor suggested working with Sheri Brown at REICO. She took very detailed measurements and walked me through several suggestions / ideas to complete the project. Her input was much appreciated. The end project was by far better than expected. Bill also was good at keeping me updated on the order status and coordinated with my contractor for delivery. Now a year later and new condo I'm working with REICO again to refresh my master bathroom in the new place. Again, the REICO (Evelyn & Bill) took their time to review ideas, colors, measurements and drawings. I can't wait to see the...

We had Reico design and supply cabinets for our new kitchen. We walked into the showroom not really knowing what we wanted, but they worked with us to find our style. Their showroom had lots of ideas and then our designer, Shanae, did a great job of creating a 3D rendering of our new kitchen. This allowed us to really get a good idea of what we were ordering. Initially, Shanae selected very high end cabinets for us, but was happy to change our order to fit our budget to more of a mid-grade cabinet model. The finished product has exceeded our expectations, the kitchen is so much more functional and looks amazing. We will definitely use them again when its time to redo...