The Carpet Girl LLC — Local services in Springfield

Not sure where to begin- terrible experience with this. Awful people to work with - very arrogant and very incompetent. Horrendous customer service. First of all they showed up with the wrong carpet and then did not even apologize - just arrogantly said they will come back next day with the correct one. Installers that came with the correct carpet said they will show up between 8-9 and did not show up till noon - again no explanation, no call, no apology. Then they start installing and run out of carpet.

We Request them to finish the task and they start yelling at us because we told them to finish the task - had to tell them that they would have to leave or we would be calling the cops. One of the installers got belligerent and started yelling at me and my wife in front of our young kids - at which point we had to ask him to leave.

Dianne the person on the phone and seemingly the owner - completely unapologetic, does not care about the customers at all, VERY VERY ARROGANT.

We wish we had never worked with these people. Please please read this review and skip these people - they need to get a reality check and learn some humility....

What an absolutely awesome experience. Diane Grossman and her team made buying and installing carpet for my company a breeze.

Dianne served as a patient advisor as we selected the carpet tiles while Jenn organized the entire install with seamless effort. The installers topped off the experience with their wit, professionalism and fast service.

We had arranged the install project on a Sunday so as not to interfere with our 6-days of retail business. Jenn told me the installers would call/text me 30 minutes before they arrived so I could just scoot down with our building manager and GM. At 9:30 am, I contacted our building manager and asked had he heard anything yet. He responded that the installers had arrived at 8:00 am and were almost finished. I hopped in my car, arrived by 10:00 am to see the installers stapling the last pieces. Our building manager said (repeatedly) that the entire process was “stupid easy.” Our GM said this was an “easy one,” (and he doesn’t impress easily).

The Carpet...

Working with The Carpet Girl was easier than most of the renovation projects I have had done. The project was completed on time and to my satisfaction. The installers were professional and hard workers. The quote was for one day installation and they started at 10 a.m. and completed everything by 7 p.m.

With the initial consultation, the owner and the project manager listened and asked pertinent question. My concerns were with safety and noise reduction, and all my concerns were met. The project required two different types of flooring within one space and a safe transition between the areas. They did an excellent job.

Renovating in a post Covid world is different and it's necessary to re-evaluate expectations. Lead times are longer, prices for goods, labor and delivery have increased, and the selection is smaller. The folks at The Carpet Girl are conscientious and take pains to insure they can deliver what they sell.

This was a positive experience and I recommend...