Costco Wholesale — Local services in St. Charles

Hello, I am a new member of Costco St. Charles. My membership number is 111991896971, and my name is Ditha Rimadiputri. I recently experienced extremely rude service from your warehouse greeter at 5:57 pm on Sunday, February 25th, 2024. I came in walking to the warehouse feeling excited with my husband to get our Costco Card after registering online. She was very short, unnecessarily sarcastic, unprofessional, projecting racist behavior and implicit bias towards me. My husband was there as a witness; even he was in disbelief of what he saw and experienced as someone who just walked in to the premises for the first time ever.

The chronological order of what happened is that we were trying to find our way to the membership booth through the entranceway, not knowing where we should be going. And there’s this greeter, a fair-skinned lady with black-brownish wavy hair, wearing a pink sweater and baby blue jeans, welcoming us in such a non-friendly manner and judgmental look and just said, “membership?” I still tried to be polite and tell her that yeah, that’s something that I needed her help to direct us to go for that, as in finding the membership booth. However, without letting me finish my sentence, she said snarkily to me, “I don’t know, in your app?” I was utterly shocked by her unprofessional attitude. Even then, I still tried to finish my sentence by showing her my membership confirmation email to seek her assistance despite her rude behavior and comments. And she continues saying, “Well, I don’t know how your phone works by showing me that,” yet again being snarky, rude, and totally disregarding the point of what I’m trying to get across by constantly cutting me off with her ridiculously rude attitude.

For context, I speak fairly good English, so honestly, I don’t understand why she acted like that. I (again) tried to let her know that it was the membership booth location that I am trying to find, and she pointed it out in the direction of the exit entrance and said it again with an extremely rude tone, “Well, even if you’re going there, you wouldn’t be able to shop anyways because it’s gonna close.” I just can’t stand the amount of disrespect she projected towards us, and I said, “Yeah, well, no, we just wanna get our card anyway, ma’am.” The rest of the experience with the membership team was smooth, and I appreciated it.

I left the experience talking to your greeter feeling extremely humiliated, hurt, and confused. I am new to your business, genuinely needing help to navigate my way around the premises, and one of your staff was personally treating me with zero basic respect towards customers without any reason that I could ever understand. It was very humiliating and degrading. And the next thing I know, she was greeting other guests with manners that are completely different from what I had experienced. That was very hurtful and unacceptable.

Truth be told, I came out from your store crying because I am just confused why someone who is part of your staff can get away with treating new customers like that? This is something I would never forget from your St. Charles’s warehouse. I would like an explanation coming from the staff as to why she’s treating us like that and definitely demand an apology directly from her because the degree of disrespect she projected is unacceptable. I have worked as a professional hospitality and HR manager for as long as I know, and if my customer got treated with such ignorance and the company still supports and defends them, then it might say a lot about the...

Attemped to self-check out line today at this Costco. Was helped through the checkout by an associate name Don. He did not greet us with a hello, just this sad-looking face as if he hated being there. Maybe he was having a bad day we thought. We had about 10 items and they were pretty large. I asked if he could get me a box. In return, Don gives me this blank stare looking straight at me as if he was shocked a customer asked for a box. Mind you I rarely come to Costco and do not know where the box is. So AGAIN FOR THE SECOND TIME, I asked for a box. This Costco employee Don just ignores me and walks away. WOW, I guess this is how customers are treated these days at Costco, poor customer service, downright rude. Not only do I pay a $120 yearly membership fee, and bag my own grocery here but now I am to accept poor service and treatment.

At this particular Costco location Saint Charles they have this "rule" or "policy" that they seem to endorse only when they feel like it. An employee is to ring up your items at the self-check out line. I have no idea what customers they decide to "help" check out more like interrogate your items but it's not necessary. Firstly I do not want a stranger near me or touching my food items. Have you heard of Monkeypox or Covid? Associate Don decides he wants to ring our 10 items up for us while letting the caucasian family after us ring up their 30 items without any assistance. How does this make any sense?

I did talk to the self-check-out manager Matt. He did not seem very interested in what I had to say and I highly doubt he will take action. I expect to be treated with respect and kindness as a paying customer at Costco. PLEASE re-train your employees on proper customer service skills. Great customer service is...

There’s a word to describe the way the employees treat certain customers, especially when it comes to “show me your papers”,but I’ll refrain from using it.

Whatever training they’re doing at this location should be utilized at the southern border. The temperament of the employees towards customers is questionable to say in the least and more so concerning…

Perhaps a better profession would be border patrol or running security at voting polls.

I’ve never experienced such rudeness at any other place of business, especially the amount of times it’s happened at this location.

My wife and I share a card. We’re married. My wife was IN the car OUTSIDE, and the lady was treating me like I was borrowing someone’s card saying things like, “we’re really CRACKING down on people using other peoples cards!” Like that’s supposed to mean something to me. We’re married. We live in the same household. The products are all going to the same place.

I even offered to have her come in the store and she said, “she can’t just SEND YOU IN. she needs to be WITH you!” I said…she is…she’s outside with the 3 kids- I just had to grab one thing.

Learn to talk to people. I’ve considered many times cancelling our membership bc of the way people treat us here. And seems to be a common issue here from the other reviews.

I wasn’t sure if I should say anything, but clearly it’s an issue that needs to be addressed or someone should go to corporate.

Innocent until proven guilty or guilty of other ppls crimes until proven innocent. The logic behind their temperament is clearly flawed and needs to be addressed before more ppl cancel their...