Cat Care Center — Local services in St. Gabriel

Not sure if I had a unique experience or this is just a business model I have never encountered in 40+ years of doing it. This review is actually from 2020, December, when my cat Buttercup of 18+ years was and then passed. I had already taken her to multiple places that had nice and fancy set-ups and attached to "big chain brands" but those places did not even have the basic non-destructive testing methods like an ultrasound machine to examine her and even form a clue about what might be wrong, let alone confirm any findings. So, I ended up here on pure random chance. There was nothing to do for my Buttercup, I realized that. No one was going to be able to offer anything but this place did and can, Compassion. I am a frugal, 45 year old male that does not believe in a lot of pointless trips to doctors of any field. It has taken me 6 months to write this because I am a guy, this isn't exactly on our profile or track record to do things like this. I told myself that if I was still thinking about this place, I would just have to sit down and be honest about my experience here. They have given me so much to think about it was hard to pin-down what they had that was so different besides the fact they had the ACTUAL equipment needed to make a proper diagnosis in the first place; You will be glad about this guys because an ultrasound check is a few bucks to do, a few seconds to check and doesn't hurt or scare your pet. When places want to 'start' with an X-Ray, for a kidney problem, just leave or better yet, just come here in the first place. You can feel the integrity in the place and if it was in the location or look of the place please understand those count as 0 points for this review. That being said, this place is both professional and well designed / clean. You can tell it is not a turnkey or far from the heart of whomever owns this establishment. It is the very place I would take my friend of 18+ years that is sick and needed my help to get out of pain. 6 months later and it still brings tears to my eyes. I couldn't make it to pick up her keepsakes, it isn't that I didn't care, someone wrecked into us on Dec 24th 2020 and after that everything kind of went off track. I just don't have a way to come and get them and don't want to trouble anyone to request to send them. 6 months later and I still think about the level of compassion and knowledge along with a professionalism that I did not think would be obtainable and have a thriving business. So, if you are husband that is into getting the job done correctly the first time, not going straight to nuclear options on patients and their owner wallets right away, in the correct way healthcare should be done and not feeling like you overpaid or the trip isn't worth it, this would be the place. The doctor and staff will not only listen, they won't do that annoying thing that doctors do 1 second after you start speaking, they hear themselves speaking, that is not going to happen here. You will be heard, there will be actual listening and together as a team you solve a mystery about your friend that cannot communicate. At no point and time will you feel the sense that your point of view is somehow less valued but actually it is the reversed, the doctor finds all of the information you provide to be helpful because she GENUINELY wants to help heal. This is what I couldn't describe, silly i know, so obvious. I kept thinking about this and there was more, I realized she was not after a "level of care" but displayed instead "intent to heal" and not along a path she decided on her own but educated me on each path and told me the realities of my options. She let us choose and then Buttercup pretty much let us know also. Dr. Lacie, Thank you so much for your compassion during a stressful time and deep loss. I apologize that after six months this review cannot possibly do justice or express what this place actually has or amount of "it" doesn't seem to have a limit or conditions set on "it". Whatever "it" is, I haven't really stopped thinking about "it", am very...

I am new to this area and just so happened to pass by 'Cat Care Center' on my way to somewhere else. I made myself a mental note that I was going to Google this place and check it out when it came time to establish vet care for my Elf Sphynx as he was too young and had no vaccinations due at that time. Well, I did and I was so excited to have found a vet care place that is not only dedicated to feline care, but would most likely understand the unique needs of the Sphynx breed. Last August, he decided he liked flaming Cheetos, which caused him to have a digestive issue that concerned me. (I no longer bring these into the house LOL) Not knowing anyone else in the area, I took him to a place where I had established care for one of my mini pigs I had spayed a few years back. While the care was excellent for my mini pigs and what you'd expect from a vet in normal cat care, the knowledge about my specific cat's breed and needs was not there, so I made a mental note at that time to not bring him back there when it came time for his yearly care. I'm so thankful I just happened to pass by the 'Cat Care Center' and found Dr. Lacie. This place is top notch! As soon as I walked in, I was so impressed at the thought and attention to detail Dr. Lacie has put into making this place as cat-specific and cat-friendly as possible. The paperwork to establish new client care alone shows her dedication in wanting to understand everything possible and even quirky about your cat. I like that because it's kind-of like how mom's are about their kids, get us started talking about how wonderful 'our' kids are and we will tell you everything about why 'our' kids are the best. My pets are my kids too, and I'm the same way about them. Dr. Lacie doesn't seem to mind, because she gets it! Her staff was very sweet, patient and helpful to me. When Dr. Lacie walked in, Lux liked her energy and took to her right away. I wondered in my mind when he met her with her pretty red hair if she reminded him of those flaming hot Cheetos he's so fond of. LOL 😂 She has such good energy and she even commented that my Lux has good energy. People who understand energy is a big deal to me. I was impressed with how thorough she is and how knowledgeable she is about the Sphynx breed. She addressed my questions with clarity. Many topics that are very important to me as I continue to research my cat's breed extensively, she addressed each one without me even mentioning it. You can really feel how much love and care she has for the feline species and appreciate the obvious amount of time and research she's put into understanding each breed specifically. She's all about getting as much data as she can on your cat early-on and putting into place all the necessary preventative care your cat needs to help extend the time you have left with your precious feline. I love that!! I love her spirit and I love this place! Wonderful experience and I highly recommend 'Cat Care Center of Baton Rouge'....

Even though I love the idea of a cat only clinic. Calm, quiet, no dogs. The reality of my experience was quite different. My newly adopted cat had lived with FIV in a crate for 2.5 years in a rescue. I finally bring him home Dec. 2024. After noticing an ongoing URI and discovering he had fluid on his lungs, I reached out to the cat care center. Dusty was in heart failure.

First appointment 3/3/25. 3/26/25 my new sweet rescue had to be put to sleep! (23 days after walking into this center, $2,000 later, Dusty is dead.)

I was told to force pills and liquid heart meds twice a day into him. Rechecks, lads, x-rays, increase meds.

Where is the compassion for the quality of life of the cat? My sweet rescue that had lived in a crate for almost 3 years, no sunshine, now had to face 5 and 6 meds twice a day to live 23 days under Dr. Lacie's care.

I don't like to feel as though I am too poor to pay for their hospitalization to get the cat to live maybe another week. You know there is no cure for his heart. Hospitalization to put him on fluids, IVs, meds as he lays in the center with a 50% chance of living through the hospitalization to only live a month after that. Maybe.

I wanted him to live longer, not to torture him the last 23 days of his life. Common sense says NOT to do this to cats. There was nothing positive that came from the test, labs, meds.

Dr. Lacie was right, he had a serious disease, and he was dying. Why not tell clients to let the cat enjoy his last few days with me instead of stressing me out financially, making me feel guilty, stressing out my poor sweet rescue cat only for him to die.

Unless you have thousands of dollars to spend on your cat's last month of life, I would not recommend taking them to this center for heart failure. Dr. Lacie may know about the heart and is learning about it, but she is not a cardiologist. I would not sign up for a lot of debt for your pet to become a part of the statistics for a learning curve.

I wish this was a cat friendly place for all the cat loving people I know not just for the very wealthy people. I wish I’d read these low reviews first before going in. I didn’t appreciate the fear mongering as well, I didn’t appreciate the first contact by text to drop off Dusty the next day immediately to save him. I don’t appreciate the no contact or any sympathy from them on my pet passing away. I guess they’ll cancel his next $400 appointment. I see you came back to “fix” the past low reviews please don’t bother here. Obviously this is the mode of operation at your cat clinic. Maybe Dusty would still be here had I went to a true cardiologist or just an experienced...