Papa Johns Pizza — Restaurant in Louisiana

If I could give this Papa John’s no stars and still post a Review I would. I order a pizza online for delivery around 12:00pm the email indicates that the food will take 120mins to deliver. Which I believe is very long but given covid and everything else I accept and patiently wait for my food to arrive.

I receive a call over 1.5 hours later to tell me that they are unable to fulfill my order and cancel my order.

I was working somewhere where the only way to get food was to order it. After getting this call I had to order from another place to get my food and as of writing this at 2Pm I am waiting my lunch.

I would have appreciated being notified after my order was placed that they cannot fulfill my order, instead I wait and then have to receive a call when I was expecting my food delivery within the next 20-30 mins and have it cancelled.

Unprofessional, you should keep your customers informed or better yet don’t accept orders if you don’t know if you can process orders at all, which is what I was told that they cannot make pizza. My order was placed almost 2 hours after...

The fellows here leave a lot to be desired. I placed an order and received it a full 1 hour 39 minutes later, and was told by the lad delivering the pizza that "we had a lot of orders" whereas I was staring at a bag full of undelivered pizzas. Perhaps, this was the case, but 1 hour and 39 minutes? Absolute rubbish.

I called the number listed on their website and on Google, but the number was not in service/ didn't go through even after several attempts. It was such a ridiculous wait that I attempted to drive there myself before sighting the delivery man outside.

I still would order here, because, well - they make pizza! But I surely will most likely be choosing the carryout option next time - three times ordering with delivery - three times left with less than what one would title...

We have placed many, many orders here and 95% of the time things are spot-on, but there have been times when the pizza was wrong and they’ve had to remake it.

Once one of the Garlic sauces burst in the box due to the heat of the pizza and we took the pizza back, because we didn’t want that taste. When we got there the person came to see our pizza, openly complained to us about it and remade the wrong pizza. He grumbled and remade it again right the second time. There is no excuse for this.

So, most of the time things are good, but there...