Shi Salon — Local services in St. Louis

I have very curly ethnic hair. I described this to Daphne on the phone when I was calling to see about making an appointment. She made it sound like great no problem I know how to cut that type of hair. So when I get there I am waiting on Daphne and start talking to the owner Marie and she advises Daphne to blow out my hair before she cuts it. At this point alarm bells are going off in my head, but this is supposed to be a great salon according to the reviews I have read so I let her do that. Well instead of blow drying it out straight she half straightens it to where it is one big fluff ball all the while tugging and ripping at my hair (she says my hair has to be controlled, REALLY!!!??). If you have read anything about taking care of natural hair one of the first rules to it is NEVER to tug and rip at it. So at this point i am practically in tears and should've left right then but I didn't. You see I drove over an hour to get this done. So then she proceeds to start cutting it all the while telling me how uneven my last haircut was. I told her how I have different curl patterns on my head and so basically she tells me I need to "manipulate" my curls to make my haircut look right. By this she means pull up my looser curls on the bottom and stretch down my tighter curls on the top. I went there to get a good haircut that I could wear as a wash and go not to have to try and fix my hair to hide a bad haircut. When she was done she told me I had a much better haircut than before. I was not happy with it but regardless I paid her. I wish I had not. Two days later I wet my hair and fix it myself and it is soooo much worse than I thought it was when i left the salon. The girl I had fix it described it as the jellyfish hiarcut because the bottom layer is totally disconnected from the top and it looks like tentacles hanging down. So very upset I call the salon and speak to Marie the owner. She is very apologetic and asks me to send her pictures to her email and that she will get back with me in 20 minutes. So I send her pictures and hear nothing back, so i call the next day to see if she received my email and apparently she is busy. Well every time I call she won't take my call. I spoke to Daphne and she defended her work which is ridiculous with the picutres I sent Marie there is no sense in defending that haircut. A five year old could've done a better job. So about a week later I ger a call from someone at the salon that they have agreed to give me a refund, I am happy with this because that very day I was back up in St. Louis and had to pay someone $70 to fix that atrocious haircut, bring my total now to $100 since I paid Daphne $30. (Thanks Carrie Waller you did a fantastic job!) So I am waiting and waiting on the check that they said they were going to mail me and nothing. So now almost 3 weeks later I call yet again to find out why the said they were going to mail me a check and never did. So apparently they are screening calls from me but someone made the mistake of answering, she asks if she can put me on hold. Well that is the longest hold i've ever been on, so i call back two times and they let it go to the machine. Very child like behavior from a business owner and lying about what they say they will do. My advice is if you have natural hair and want to keep it that way please don't ever go to this salon. This is about the worst experience I have ever had with any business just as far as customer service goes not to mention their ignorance of how to treat natural hair. Oh yeah and Daphne says they don't believe in different curl types at their salon and that you either have straight, wavy or curly hair. She said my hair is wavy. That is the biggest load of BS I have ever heard. I have very tight curly 3c/4a curl pattern. Anyways they do not know anything of natural hair at this salon. And the owner and my stylist did not wear their hair in its natural state either, apparently because they don't know how to take care of it in that state. So please RUN for the hills from...

Everything about SHi Salon is pure elegance. But what I love the most is the transformation.

Owner, Marie, has satisfied literally every hairstyle I've had from a short pixie cut to long blonde hair and now - a natural look - and to see how long my hair will grow ... just a hair goal of mine.

With her expertise in healthy hair growth, yes, she's a master, but it's bigger than that. When I visit SHi Salon, it hits my soul. She has built a relationship with my hair and teaches me how to style my hair when I get home because transparency moment: I do NOT know how to style my hair outside of a ponytail and bun.

From the products she uses and styling accessories, I always feel super empowered to try the styles she taught me. I'm so grateful for her.

Parking is available on and off the street and when you arrive - knock. I highly recommend Marie! If you're looking for a stylist to grow with - she's the one for you!

She showcased her amazingness all over the world - Fashion Week to Magazine covers - Marie is...

From the moment I spoke with Toca on the phone I knew she would do a nice job. Nice is not close to how she did, I am thrilled with my hair! The salon is right downtown in a very convenient location, the loft is chic and comfy, not fancy but stylish. My stylist was really friendly, she introduced me to a few ladies, showed me around, offered me a snack, drink, asked me about what I wanted and gave it to me! My cut is amazing, the color is perfect, my hair is shiny and soft and the blow out is beautiful. I have been to salons in Clayton, Miami and Chicago and spent a fortune, this stylist gave me that kind of service at a very reasonable rate! Go there when ever you are near downtown. Ask for Toca she is a doll and I could not be happier with my experience. Thank you, Toca, I'll...