Lil' Seabag | Embroidery, Custom T-shirts, Custom Decals, Alterations, and Military Uniforms — Local services in St. Marys

This place came highly recommended. I called excited to get work done.

After going through the explanation (which was very detailed and clear) that our team uniforms came with blank visors (I ordered them custom but Amazon prime shipped in 2 days which, didn't allow vendor time to embroider) and that we needed some sort of embroidery, iron on, stick on ANYTHING to help these girls have something nice...

I explained, I'd already paid the uniform shop (via Amazon) for work not completed so I was looking for the most cost effective yet and fast product.

The gentleman that answered the phone was very short and semi rude simply replying: "We can't help you".....I being somewhat shocked at such a snippy answer... asked - "Why? Do you not offer any of those services?" He then said: "We don't finish other peoples work!"

I then informed him (as I did before very clearly) that the visors are blank. Then with a real pissy tone he said... "Well then, can you wait four weeks?" He knew that I could not wait because I prefaced the entire conversation by saying we're in a time crunch... He just used the wait as a caveat to turn me (and 11 - 10 year old girls down).

Though I was fuming at this point because of his douchy attitude, I simply thanked him for taking my call and apologized for bothering him.

This town is a SPORTS and MILITARY town both of which is represented on our team. If I have to drive to Brunswick or Jacksonville, I will - this type of a-hole customer service is why people rarely KEEP IT IN...

I was extremely impressed by this business. I called to inquire about getting two shirts embroidered as gifts. I was given a rough estimate as a hard estimate would not be possible until they had the design on the computer. I was also told that it would take about 7 business days. I was happy with the price and accepting of the 7 day turn around time. I took the two sweatshirts in yesterday (12/06/2022) and explained to the nice woman what I was looking for. She gave me another rough quote that aligned with what I was told over the phone, and again I was told about 7 days. She emailed me same day to let me know that they didn’t have the font I asked for (I provided an example from the internet) but sent me an example of a comparable one along with the actual price. The price was half of what I was quoted (amazing!) and the font was nice. I gave her the thumbs up to proceed with the order. I was expecting a call in a week however they called me today and said the shirts were ready. LESS THAN 24 HOURS!? The shirts look great and will make great gifts. Fantastic job Lil’ Seabag! Keep up...

I ordered homecoming shirts for my granddaughters and they put the incorrect emblem on the front as I ordered. The email I received telling me the shirts were delivered said reply to this email with problems. That’s exactly what I did and never received an email back. I tried calling and line was busy. I’m in town now so took the shirts in to see what they could do. Was told I should have checked Etsy for the reply. I kept looking at my email for a reply like it said to contact them through. So now they tell me they have to order a decal for the back and it won’t be in until later this week. Can’t do that because girls need them sooner. Asked Jamie “the manager “ if there was a discount she could give me because of the error. She told me no. I can’t believe they wouldn’t help at all! She finally said she could return the shipping “when she has time” to look at Etsy. No customer...