Bliss Home — Local services in St. Matthews

We were excited to find an alternative furniture store in Louisville that has a great selection. We bought a coffee table, kitchen island, and large sectional couch. Everything seemed great until the island and coffee table were delivered. The coffee table frame was badly scratched after they installed the marble, and we were told by the delivery crew that there was no way to put the marble in without damaging the frame, which is ridiculous. The marble on the kitchen island came cracked nearly in half and the island had to be taken back. Another issue with the island were the drawers. When we looked at the floor model, we noticed the drawers were very difficult to open and close. We were assured this was an issue with only the floor model and ours would not come this way but in the case that there was an issue that an in-house carpenter would come and make an adjustment in our home. So we waited for the claims department to reach out to us, which they never did, and we finally went back into the store. We were told the island is no longer in stock and we could have the floor model for a discount because of the chip and stain on the marble top. We were also told by Cathy before we came in that there was, in fact, no way to fix the issues with the drawers as we were first told. We elected to buy a different island they had in store, as it was the only other island that would work with our kitchen and it did have operable drawers. It happened to be bit cheaper and they said they could only give us an in-store credit to make up the the difference in purchase price. This was unacceptable considering the mistake was on their end and we had to push to get our card credited back the difference. We also elected to have our coffee table exchanged with their floor model as it had far less damage than the one delivered to us. We were told the marble would not have to be removed and therefore no additional scratching would take place. As a side note, the manager, Cathy, did not speak to us during this process (even though my wife had corresponded with her twice over the phone) and we overheard her acting very frustrated over our situation as if we were somehow inconveniencing her. After being told the second island was in the stock room but that it would be delivered to us for another week we pushed for a next day delivery because we had already waited 2 weeks and still didn't have the products we ordered. The island came with a damaged drawer and the coffee table did in fact come with the marble removed, so there was additional scratching when the marble was installed again and we also found a chip in the marble on one of the shelves. We elected not to complain about the chip and asked to have the frame touched up as well as the Island drawer repaired. After being told someone from the claims department would call us that day and hearing nothing (again), we called to get an update. We were told they will come repair our furniture when the sectional is delivered in 2 MONTHS! That is where it currently stands. They do not stand by their product which is why "all sales are final" and have extremely poor customer service. I would not recommend this store to anyone and do not plan shopping here in the future.

Conclusion to this scenario... I fixed the island drawer myself and they never came to fix the table. I was asked if I want to keep the table and recieve a discount, which I accepted. They however just sent a gift card to their store which we couldn't be less interested in. On the bright side, the couch came undamaged which we feel very...

It has taken me over two years to finally find a furniture store but more importantly someone that could actually help me put together a few rooms in my house. I’ve hired decorators to come out and pay them an hourly fee all to never have any progress on next steps. I met Branson at Bliss Home and explained my situation and just assumed this time would be no different. Boy was I wrong! Branson followed up with me shortly and was able to come to my house and truly put together a plans. He emailed me ideas and we able to communicate during my business day to get things done! As I purchased furniture he would also help me figure out how to place it correctly. I still have more rooms to complete but in the between time I feel confident asking him for smaller design needs such as changing up my art or pillows and he gives the best effort regardless! He also checks in on me which I so appreciate!

What I love about Bliss Home is their selection, quality and pricing. I never feel ignored when I go into the store. I have a beautiful new bedroom set that I couldn’t be happier with and bedding! Also new art work over my couch that I would have never consider until Branson showed me what was possible. He put the pillows together as well and I’m just thrilled it.

I usually don’t take the time to write reviews but Branson exceeded my expectations and as long as he is in this business I plan stay with him on all my decorating/design/furniture needs. I would also like to give a shout out to the delivery team! Very nice and helpful! They didn’t mind when I asked them to move a piece of furniture because I changed my mind after they placed it.

I will definitely stay connected to Bliss and Branson as a loyalist now! Very...

I can not say enough wonderful things about Bliss Home in Westport Village, Louisville, Kentucky. I recently sold my home of 24 years and down sized to a condominium. I was in the market for some new pieces of furniture to make my new place a real home for my daughter and myself. I also wanted to purchase pieces that would be welcoming to family and friends. I had a vision . I entered the door for the first time and was given time to browse and investigate before I was greeted by a warm “ hello May I help you”. This was Kimberly . She became my guide through the showroom. I returned to Bliss 2 more times and each time Kimberly was there to assist me . She helped me take photos, measure, map things out. We did groupings, and color and fabric matching. She even worked with my very good friend to help me when I had to run to carpool. She is a true asset to this company. I never felt pressured or rushed . She gave me her honest opinion and really took time to get to know me and my wants . My third time in I made my purchases . Two warm and cozy sofas and 4 swivel chairs . All items were delivered by an excellent delivery team within 2 weeks. I am so proud of my new home and very thankful to Bliss Home for having the very professional and caring staff that you do. Furniture is an investment and I thank you Kimberly for investing your time and...