The UPS Store — Local services in Stanton

Not the best experience. I had come here before without issues but now reading that this place is under new management, it makes sense.

I went in with sensitive paperwork and 2 pre printed labels asking for UPS envelops and label pockets. Justin proceeded to scan the 2 labels I had and puts the paperwork down and tells me he’ll put them in envelopes later when he finishes with the line behind me. I told him that wasn’t ok with me because they were sensitive HR documents and I didn’t want them just sitting on a table. He tells me that as soon as he gets through the line of customers he’ll finish with my 2 document envelopes. I had no choice but to wait as he got through the line.

I tell him it’s not ok and that he didn’t help me thoroughly after I had waited in line like everybody else. I also told him I was still on the clock and he tells me “better for you, you get to make more money”. I was baffled by this as it shows the type of employee HE is. He kept helping other customers as they were coming in. I don’t think it’s ok he didn’t help me all the way through before moving onto the next customer but he said this was the way he was trained. I’m surprised by this as a corporate customer and saying that I had confidential, important documents that he would think leaving a customers package on a table would be ok. Had he provided the envelopes as I had asked, I would’ve done it myself. A process that should’ve taken me 2 minutes to drop off, took me 8 minutes to get out of there.

Please correct your process or be flexible to understand that every customer’s needs can be different. While it may be ok for some to leave their package on a table and ok to scan later, it is not ok for others to do so with...

Update: I was contacted by the management for this store. After explaining my issue and hearing his explanation I would like say it was a refreshing conversation.

Many times, places will ignore your issues or blame you for it. It is great to have a place take the time to contact and listen to you. Not only that, actually addressing the issue is how it really should be done. I will change the rating just for this.

I have shipped from here several times over the last few years. When it came time for my business to get a box I decided this location would work. After getting the box, I went in to ship something. I asked as I did that how I get the advertised discount. I was told only if you have a year box, I had tried the 6 mth. Ok, well when I renewed, I got the year.

Come to me shipping, again I asked about the discount. Oh we don't give a discount on shipping. . But its on all the posters here. Nope, you can talk to the manager on Monday. Monday I come by after work. You just missed him. Ok, what time is he in tomorrow. Not in until Friday.

So not only am I not getting my discount, I have to hunt down someone to talk to about and hope I get lucky that they are there, otherwise I'm out of luck and money it seems.

So no I do not...

Before people leave a negative review they should think it through and decide if their issue was really the fault of the business. I have used this store often and they always do their job.

2 weeks ago I dropped off a Verizon phone for return. A week later it showed no tracking, so yes I was annoyed and returned to the store to inquire. Turns out the UPS driver just failed to scan the package when they picked it up, but it did indeed make it to its destination. Is this the fault of the store? NO, so why would I leave a negative review that might have an impact on their business and livelihood? Same goes if the problem lies with UPS losing or damaging a package. How is that the fault of the store?

As far as customer service and attitude, having worked in retail myself, it's very difficult to show kindness to someone who's attitude towards you makes you feel like you're their source to vent your frustrations on.

Almost every bad review I read had nothing to do with this business but issues after they...