CVS — Local services in State College

I picked up a prescription I’ve been taking for many years only to get home and realize there was only one pill in the bottle. I contacted my doctors office and a few hours later I received a text from CVS saying my prescription was ready. Went to pick it up and paid the exact same amount for 30 pills that one week earlier I paid for one pill. After giving them the bottle with one pill and the receipt I asked for them to refund me the $25 I spent for one pill. The pharmacy assistant was beyond rude, and the pharmacist was on the phone and telling the other employees how there was just too much going on for him. When he finally made it over to talk to me, he informed me that it was my doctors office that ordered the one pill prescription and it was not a CVS mistake so they couldn’t do anything about it. I pointed out that I am not the doctor and that I am the patient and the CVS customer And I couldn’t believe they were not going to do anything about this. He Was so condescending and rude. The lack of respect and gaslighting was so upsetting especially when I think about how many people they treat like this. I am switching my...

The store manager, Brad, accused me of not paying for items days prior to today. He referenced his camera and the fact that I took my items from behind the counter(within arms reach of the counter)and did not pay for them. He neglected to inquire with his pharmacy staff as to whether or not they received payment for the 2 items valued at over $140, before accusing me,publicly, of leaving with unpaid merchandise. He also neglected to review his pharmacy register camera, or any other store cameras, before publicly accusing me of leaving the store without paying. He did not consider the fact that his camera revealed that neither of the two employees working the register were at the register to check me out. I walked the entire store looking for either employee before grabbing the items AND PAYING AT THE PHARMACY REGISTER.

Brad, this was not handled professionally. You didn't even apologize for the accusation after you received a copy of my receipt.

GET A BELL AT YOUR REGISTER AREA OR BUDGET FOR SOMEONE TO ACTUALLY BE THERE. DON'T ASSUME THINGS WITHOUT HAVING ALL OF THE FACTS. THIS...

Cashier was super nice and helpful. The younger manager(tightly pulled back blonde hair, VERY defined on-point eyebrows) that was on duty was beyond horrific, I was treated most wretchedly. Took my couponing personally and made sure I knew it. Tossed stuff on the floor, every word that came out of her mouth seethed of hatred, violently ripped coupons from the register. I had never been in this store before, she had never dealt with me before, and I am always polite and grateful to anyone at CVS. Sure the whole "ordeal" took about 30 minutes, but that was pretty much her fault for not listening to me. I've been couponing at CVS for over 2 years, and know all the policies well, and the only reason she didn't want to listen to my suggestion to keep everything organized was out of pure spite. If you can't handle someone who is polite, doing everything by-the-book, and who only is there because you aren't doing your job, get out of that line of work. As for the woman I was with, I had NO part in her transaction and am NOT...