Lover's Lane - Sterling Heights — Local services in Sterling Heights

Id like to start with the positives here, as the young lady who assisted me in the store when I originally purchased my item was extremely knowledgable and helpful. This review is not for her, wish I knew her name, and hope she finds better management.

So I purchased an item for $100 well aware of the stores return policy, which I think is great as it ensures that all customers always get a clean and new product. The sales associate assured me that the item I purchased had a warranty policy that allowed the item to be exchanged with the manufacturer if it was not working or defective. Im sure she was unaware that the company that produced the item is non existent. Long story short the item was defective, and never worked. I read the instruction booklet only to find the manufacturers phone number disconnected and the web address non-existent. I called the store and the same sales associate who helped me with my purchase spent an hour on the phone helping me try to test the item and agreed the item was defective and offered to order one from another store, so the one I had could be "damaged out" and she would provide me with the replacement.

About two weeks later I received a voicemail that the item was in, and this is where it started going downhill. The message didn't say to call back, or to come within a certain amount of time. So I came in 8 days later to exchange for the new item. The sales associates were talking amongst themselves and called the manager out. The manager tells me the replacement was also defective so they "damaged it out", yet no one contacted me or attempted to find another. I was really annoyed at that point that I wasted the time driving all the way to the store to find out they did not have the replacement and could not offer any assistance of any kind. The manager was very soft spoken but also extremely rude, but assured me the were getting a shipment in which would include the replacement "next Tuesday".

About an hour later I received a voicemail from the manager. She said "I just found out we called you twice and didn't receive a response so we sold your replacement item"....after they just told me it was "damaged out"....Not only did they not call twice, but they never asked for a response or said please pick up within a certain amount of time. The managers tone on the voicemail was rude, and her comments were quite insulting.

I called back to the store and let her know that they only called once and didn't ask for a return call. I let here know that I was upset that I spent $100 on the item, with the assurance that there was a manufacturer warranty outside of the stores return policy. She then started to blame me, "well you waited a week to come in", "maybe you dialed the wrong number", "are you sure you spelled the manufacturer's web address correctly"....at this point I've had enough with the young lady on the phone, and told her that I was extremely disappointed with her management skills, and with the customer service she had provided. Told her it wasn't even worth the trouble of trying to get it replaced at this point, and I would just write her and the store a review, review the item on their website, and contact corporate customer service regarding her behavior, and selling customers on a non-existent warranty.

Bottom line is I would never go to this store EVER again, and though they may assure you of a warranty which navigates outside of the stores return policy....check the manufacturer before you...

As soon as we walked in, it felt like the staff was watching us like a hawk and we weren't welcome. At one point, I was looking at an article of clothing on a hanger that was folded up so you couldn't tell the size, I took it off the hanger and immediately was scolded, very rudly I might add, by one of the employees for doing so. I put it back on the hanger and we left immediately and went down the road to Nice and Naughty which I highly recommend going there, they have a great selection and wonderful staff. There's a reason this Lovers Lane has...

Sunday my girlfriend and I went to the Clinton Township location and they were closed early. It was just before 6 o’clock and we weren’t gonna make it to this location in Sterling Heights on time so we called to see if they would be willing to stay and wait for us. I spoke with Sam and Larissa on the phone and they said they were willing to wait for us. We are so thankful for what they did, Sam and Larissa are the best! Thanks again for making our night and future nights awesome! If we could give 1 million stars...