Oakos Automotive — Local services in Sterling Heights

I’ve been a customer of Oakos for a few years now. When rebuilding my EJ, I chose Oakos to buy parts from because they are local and I’d had good experiences doing business with them. That all changed when I ordered the wrong cam bolts and went back to Oakos to ask for an “exchange” for the correct cam bolts. I wasn’t asking for a refund, I was asking for an exchange on a part that they had in stock, and I would pay the difference in cost, which was about $5. The cam bolts were never installed, they were still in the package when I noticed that they were the wrong bolts. I was told that my order was outside of the 30 day return window and they would not do the exchange, their remedy was I could just buy the correct set of cam bolts. This makes zero sense from a customer care point of view. I’ve spent a couple thousand dollars with you, and you won’t do an “exchange” on a $50 part? So, it’s fine when I’m spending money but when I need you to do a simple exchange, Oakos can’t help? Not only did they refuse to help, but they gave me an email to the sales department to see if they could work something out, they never even responded to my email, complete silence. That tells me all I need to know about what Oakos thinks about me as a customer. I just wanted to share my experience with others so you won’t be surprised when it’s you. I’ve already purchased the cam bolts from another Subaru parts supplier, there’s plenty to choose from in this market space. I won’t be doing any more business with Oakos. It’s a shame, but it’s the way it is.

UPDATE: After repeated attempts to contact me from Oakos, I finally responded and spoke with Michele in sales. After she listened to my experience with my part exchange, she assured me that Oakos does not treat their customers that way and apologized for the hassle. I had already bought the cam-bolts from another supplier, so, she gave me an in-store credit for the amount of the cam-bolts. She did all she could to make it right with me, and I appreciated that. She also gave me her direct number if there is ever any issues going forward. Oakos should recognize that Michele adds great value to their company because she saved them a customer. I will do business with Oakos because of her efforts. I hope that internally, Oakos gets everyone on...

My experience with Oakos Automotive was truly exceptional, thanks to the outstanding customer service provided by Nolan. I was in need of new wheels and tires for my vehicle, and Nolan went above and beyond to ensure that I received the best possible products and service. From the moment I reached out to Oakos Automotive, Nolan was professional, knowledgeable, and attentive to my needs. He took the time to understand my requirements and preferences, and provided me with a range of options that suited my budget and driving needs. What really set Nolan apart was his dedication to ensuring that I received my order in a timely manner. He went the extra mile by contacting a local dealer to inquire about inventory availability, ensuring that my wheels and tires would arrive promptly. And they did I received my wheels in less than a a week, 2 different shipments but that was not an issue at all. They sent FedEx and it was a great experience with them also...Additionally, he ordered the necessary TPMS sensors and wheel caps, demonstrating his attention to detail and commitment to providing a complete solution. Throughout the entire process, Nolan was polite, informative, and incredibly knowledgeable about the products he was selling. He patiently answered all of my questions and provided valuable insights, ensuring that I made an informed decision. I cannot say enough about the exceptional service I received from Nolan and the team at Oakos Automotive. Their commitment to customer satisfaction, coupled with their expertise in the automotive industry, makes them a top choice for anyone in need of tires, wheels, or automotive products. I highly recommend Oakos Automotive and Nolan's services to anyone seeking a seamless and outstanding shopping experience."

Kind...

Normally I would give these guys 5 Stars because Ive dealt with them before and orders would get processed and shipped correctly, however this time around I feel as though I'm getting the shaft.

Ordered some front brakes for my vehicle - order processed and shipped quick which is something to expect from them however the front brakes that came are incorrect fitment for my vehicle. I immediately reached out through phone call and emails to try and correct issue and now it seems as though I am talking to myself through email trying to get a response on return information. I did my own research and reached out to the manufacturer of the brakes I received and confirmed that model of brakes I was sent are incorrect for my year vehicle. Originally I wanted to have company just exchange for different model of brakes but with no responses I now had to find a different vendor to find the correct model brakes for me since my vehicle has been down for the last week. Still waiting on return information as we speak as I have these brakes packaged up and ready to go.

When the orders are correct, its great and again I understand everyone makes mistakes but being in the field of customer service, I also understand that when you make a mistake, you make sure you try your best to correct it for the customer. Making a customer wait and barely responding when it comes to a return/exchange issue is very unprofessional....