Festival Foods — Local services in Stevens Point

As a mother of a two year old, getting him ready for bed can be a struggle at times. After a busy weekend hosting guest I was unaware of what groceries remained in my refrigerator... I continued our nightly routine of getting ready for bed when I realized-- we were out of milk!!! Oh NO!! So I made a late night run to our local Trigs. Upon arriving to Trigs I noticed I forgot my cell phone so I decided to stop by the cashier to check my #WIC benefits for I was unsure of what type of milk was "approved". I didn't want to hassle the cashier later by possibly bringing the wrong type of milk and having her have to restock it. (I was being considerate) Mind you, there was no one in line and the store appeared to have little to no customers. As I requested for her to look up my WIC benefits, I was unable to immediately find my card. Searching through my purse, I began to apologize. As I looked up with relief when I found it, I notice a few people in line and the cashier shaking her head while having an annoyed look on her face. Prior to prompting the screen, she loudly said.. "Is this for WIC or EBT??" (I was uncomfortable with her "announcing" my personal business in front of the other customers behind me and if she was listening I had already told her what benefits I needed to be checked at the beginning of our conversation). As she the prompted the POS system to read my card, I didn't not see the card reader screen request for me to swipe. She then asked with an annoyed tone for me to "swipe" so I did but it did not read. This occurred once more, that is when I explained, "my screen is not requesting for me to swipe--" ...she responded again with an attitude-- "well, my screen is..." as few seconds passed and the card reader screen finally requested for me to swipe my card so I was finally able to complete this transaction. I then went and grabbed my milk, brought it back to check out with her as she was the only cashier but while "helping" me this time she started to have a personal side conversation about her day with the person she personally knew behind me. How rude!!! I then decided to address my frustation, stating that it was extremely rude and how she made me feel and left.

I hated the feeling of being rush or being an annoyance. I am a customer too and deserve the same customer service and respect regardless of what time it is, regardless of whether or not I am using government "assistance", regardless if I am of minority descent, regardless if there are three people standing in line behind me. At the end of the transaction, I am a paying customer (again, REGARDLESS of how I'm paying). In addition, I am a mother who has a two year old anxiously waiting for his nightly cup of milk-- so if anything I am the one who should be rushing you, not the other way around and you ma'am are on the job, so do what you are getting paid to do, you profiler!!!!!!

Side note: I just want to ask who has not EVER misplaced or rummaged through their purse for their debit/credit card while checking out? I am sure I would not be the first!!!

So BONNIE, (the name of the cashier) CHILL the freak down. Congratulations you have succeeded on poorly representing Trigs!!! You definitely have not done Trigs a favor. If you can NOT handle the "pressure" of a little line starting at 10:30PM then I suggest that #customerservice is NOT the field of work for you. And keep your personal/side conversations to yourself while "helping" the current customer in front of you!!!!!!!!!!!!!!

#sorryNOTsorry #horriblecustomerservice...

I love Triggs. Used to shop there all the time, but I moved further away n without a car.. But I did stop in there last week, and I told a friend that I really missed shopping there. The floral department, their meat selection, and their own brand of meats like the brats,band informative butchers. The fresh produce, and the best sushi in town..seriously! Add to that the great customer service thru out the whole store. Yes, sometimes there prices may be a little higher, but with that comes better quality food with that added extra touch of caring for their customers, and employees often going above and beyond what is expected of them. Cant forget their seafood sales, candy sales, fresh produce event, and as spring approaches their annual flower sale. I know I probably for got to comment on an event, or department, but there is many things. I also love the floral department, the...

Have been in numerous Festival stores in Wisconsin. Was very excited about getting one in Stevens Point. Went to store on opening day to be very disappointed. This store looks nothing like any Festival store I’ve ever been in. The store name and uniforms were the only thing that changed. Not one employee on the floor said a word to us. Was told by Festival employee at a different store this company enforces the 10 foot rule like Publix stores in the south. There was no nice deli like other stores. Wish they would’ve built a new store. Hoping they will make this store like all the other ones. Their personnel need some public relations help. I was hoping to do all my shopping at Festival instead of the old, poor Kroger product in Plover. SO disappointed! I hope this store will change my mind...