Culver’s — Restaurant in Stevens Point

Very busy, but knew that going in. Ordered a cod fish dinner (pricier than I expected) and then waited. And waited... People who came in and ordered 5 and 10 minutes after me were having their numbers called and were gone home. But I still waited. Twenty minutes had gone by. Then twenty-five... finally I went to the counter -- the waiting lines had cleared by then -- and asked how much longer it was going to be. They spent a few minute try to track my order down, then returned and we're looking in the area around the warming tray/table. At first, nothing, but then someone looked on top, bagged the to-go container, added the sauces and utensils and then brought it out to me. This was now the 4th or 5th person who had been involved in the process of taking my order, completing the payment transaction, checking and bagging other orders they'd taken at that register, carrying "eat-inside orders" to tables and then swapping with someone new (shift-change?) A lot can happen in 25 - 30 minutes! Anyway, I was handed my $18.00 order but there was no straw. I went back and said that the straw dispensers had both been empty by the beverage machines, so I had been waiting to sample the drink I had dispensed nearly 30 minutes earlier. A look of exasperation flashed on the young woman's face, and she grabbed a couple of straws and placed them with my order before turning to bag up other orders. No "Sorry for the long wait" or even just a "sorry" after waiting so long. I don't think it was a case of her being rude so much as that she was the fifth person to handle my order and had no idea how much time had passed. I'm about to turn 70 years old and standing in a crowded waiting area for 30 minutes was not an easy task for someone who replies on a cane to get around.

So, a word to the wise. be prepared for a long wait even late in the dinner-rush (order placed at 6:23 pm, and finally handed to me shortly before 7 pm. Probably not gonna be back for a good long time (if I...

Respectfully if you're going to start charging for sauce cups you need to take better care and stop forgetting to put them in the bag. Just my own personal orders more than 50% of the time I have to go and ask for a missing sauce cup. I have literally worked at a Culver's for over a year so I understand it can get busy but that still is no excuse for not giving me what I pay for. I have to check every order before leaving and as mentioned more than half of the time I have to go park my car and go inside and if there's a line wait to get what's missing. looking at the ticket on the bag the included cups are red font but the charged cups are black font. This should be fixed in your POS imo, but this was not as big of a problem until you started charging for sauce which is ironic the moment I start having to pay for it is the moment I start not receiving it. Eating out is not cheap and I ask you take a little more care in ensuring I receive what I pay for. The quality is always...

Really great location. The employees have fantastic pride in their product. I stopped by to grab the classic: burger, fries and a shake. On my way out I spoke with one of the cashiers and mentioned how I enjoyed my meal. At the same time I mentioned that I had just come from a restaurant with horrible food quality and that's why I popped in, so I could actually eat something. Other employees overheard me mention "bad food" and their ears all perked up. They were happy to hear that I enjoyed my meal and wished me a great night. At the same time I saw Culver's employees nodding congratulations to each other and fist bumping. Great team with an awesome work attitude. The restaurant was clean and warm and made for an excellent escape from a winter day (even though I got a milkshake).

4 out of 5 only because....once again....the TV was incredibly loud and drew football fans to hoot and holler in an environment that's not really...