The Dirty Doodle — Local services in Stoneham

My experience at this establishment was highly disappointing even though I did receive a full refund, which was greatly appreciated and I felt was deserved. I entrusted my dog's grooming to an employee named Henry, whom I believe misled me regarding his capabilities. When giving specific instructions, Henry admitted he wasn't a professional groomer, but assured me he could handle the job even though I offered to pay a cancellation fee. He said he didn’t want his time wasted and was very persistent that my dog get groomed. He said he would prep my dog for the certified groomer who would be doing the trim at the end.

Upon picking up my dog, I was shocked and upset to find that she had received a full haircut instead of the requested trim, which was completely unsuitable for her breed (a woolly husky). The cut penetrated her undercoat which allows her to regulate temperature in the summer. Henry, rather than taking responsibility, argued that I had requested a haircut which was “appropriate for a husky”, which is untrue. Fortunately, the groomer, Karyn, who understood the situation apologized sincerely.

Upon closer inspection at home, I discovered that my dog still had matting, had a very uneven haircut, was unexpectedly covered in oil (which was not the case when I dropped her off), and her feet were still dirty,—issues Henry had claimed he would address but did not.

Following my initial concerns, I had a phone call with the owner of the Dirty Doodle, which further highlighted their unprofessionalism and unwillingness to accept responsibility for the poor service.

In conclusion, I cannot recommend this establishment, particularly for owners of long-haired dogs. It appears they may be better suited for grooming short-haired breeds. I had to get my dog groomed...

I've taken my little guy there 3 times now and the first time was good enough that I brought him back. The 2nd time they had him for over 4hrs with no call or anything so I show up and they act like it hasn't been that long he was there and say give them 15 more mins but within 3mins they bring him out saying he's ready.... I realized once I got home they didn't really cut much of anything and also gave him a short patch. Bring him today for the 3rd time explain to them what I had discovered on the last visit and they again did a terrible job (actually worse)... He's literally choppy. Some places his hair is longer than others. There are random long pieces of hair and they did not clean his private areas or feet well at all. And she knew it was bad bcus before I can say anything Henry proceeds to say she had to leave but she said u can bring him tomorrow so she can finish and fix him. Like whattttt ?!? Just ridiculous. So disappointed and frustrated with this place. Mind you I have a doodle, I thought these folks maybe specialized in doodles with the name they chose for the business. All I can say is if your pup has course or curly hair just DONT EVEN ATTEMPT BRINGING HIM HERE. And the icing on everything is the lack of communication and accountability. YALL HAVE GOT...

Brought my frenchie in for a nail trim this morning, they told my husband one nail was trimmed too short but wasn’t bleeding, he took their word for it and left, arrived at home to find his shirt and shorts covered in blood, my car covered in blood, and blood soaking thru the dish towels I was trying to use to stop the bleeding and prevent it from covering my home. I brought her back and received a shrug and an offer to bandage it. They again said it wasn’t bleeding when she left but the trail of dried blood across their lobby floor says otherwise. I could hear my girl snarling and growling out back with them as they bandaged it (she’s a puppy, she’s never reacted like this in her life). I know accidents happened but felt this was handled BEYOND poorly and I...