The UPS Store — Local services in Stoneham

I stopped by the UPS store this afternoon on my way from an appointment . I barely had time to print the shipping label for a purchase I made on Amazon. I took it to Whole Foods as an Amazon Return drop off place and although the person there was extremely helpful, he told me it had to be returned via UPS because it was from a '3rd party'' shipper. So, running around and printing the label(s) I did not have time to a-fix the label and set up the package for shipping, having been caught off-guard with what I had planned.

I went into the Stoneham UPS store and was greeted by a very friendly representative who ''advised'' that the next time, I should put the shipping label on the box, and she as right but she kindly took care of me, gave me the tracking number slip, I complemented her on her beautiful rimless (Heart Shaped) glasses and was on my way with a smile on my face

She was the nicest person, and won the nicest person award of my day. And today, i have seen and spoken to a few "Nice People'' but she got the 5 stars!!

Thank you USP Store tor taking care of me today!

Bill...

Did not have any tape to close up a box that I was returning to Zappo's. When I came in to drop it off, the thin white haired guy sneered at me that I am supposed to tape the box up before coming in, told me this one was free, but next time it wouldn't be. I had a bad day and you just capped it off. I have shipped a few packages in my day from many different vendors; none quite as ornery as this one. Cheer up white haired guy ... doing someone a "favor", but then being rude about it does not equal good customer service and me ever coming back into your "locally" owned and operated branch. I only gave you one star because I can't post this otherwise.

Update: For every poor review, you have a rebuttal or a counter response. It is never your fault, but always the customer. Take some ownership for the past and apply it to better customer service for other customers. Eleven reviews: nine negative, one five star, and one 3 star..Your 82% negativity rating here says it all. Good luck with...

I try to avoid this store. At best, the owner is surly. If you just drop off a package with a pre-printed label, they are fine. You get a blank stare of acknowledgement.

Suggestion: If this is your local UPS contact, go instead to the main depot in Lynnfield. A few minutes further, but the people there are ultra-pleasant to deal with. Rather than wait for a UPS truck or risk a "porch pirate" stealing your package, I have incoming ones held for pickup there, using the UPS app. Most packages come in at night, you get an email and/or text message - and you can pick up your package at your convenience.

And Mr. Brewer - I agree with your dissatisfaction. The owner could have come to the door and explained the situation. I don't think UPS trains their franchisees in basic customer service - and some just don't appreciate how far a little courtesy can go to...