Walgreens — Local services in Stoneham

I needed an antibiotic for my child that said online it would be ready by 10:27am, I received a text that it was delayed.. no problem! I then called the pharmacy at 5pm to ask if the prescription would be ready today or tomorrow, she rudely tells me if I have text notifications on that I don’t need to call and that she’s overwhelmed with calls of people asking when their medication will be ready. My child was suffering greatly and I wanted to make sure they had it in stock as it is out of stock in many Walgreens I tried. As a healthcare worker myself, that was extremely rude and unprofessional. Hire more staff. I can’t even ask the pharmacists questions because they are always busy.

EDIT: Came to pick up the medication and I was given just the powder for amoxicillin instead of them reconstituting it into a liquid for a CHILD, that was the icing on the cake lol I had to come back. Overall place sucks. I work understaffed everyday in a hospital and still am kind to my patients. Just a complete lack of empathy - I am overwhelmed with patients and berated daily, I would never walk into a patients room and tell them to stop using the call button because so many other patients are using it and I’m overwhelmed. That is literally your job, ma’am. I didn’t call upset that it wasn’t ready, I just wanted to know so I could either get my kids ready for bed soon or get them dressed to go out. The lack of decorum staff has...

This is by far the worst pharmacy ever!!! Starting with not giving proper information why your prescription is being held up Famous phrase it’s out of stock and we don’t know when it coming in ok will you fill my prescription when you get it available I was told no you need to cal to see if we have it. Why can’t I just be put in the queue when the medication becomes available you fill it wouldn’t that make sense but it’s a fight every time I call. There is ZERO communication!!! The staff is RUDE and not willing to help or explain. I have now changed pharmacies to Wegmans who are kind and professional and an actual person calls you to explain what is going on with your prescription whether it’s out of stock, waiting for your provider, or it’s ready etc… Walgreens you in plain...

I rarely write reviews, only when it's positive. Today a woman went into the pharmacy and began SCREAMING at the pharmacy manager(I did not catch her name) I write this review to inform you that this disrespectful customer called the pharmacist names, held her self on a pedestal because she was a nurse and expected an immediate prescription during covid 19 and your pharmacist kept herself composed completely. I have been in hospitality for over a decade and understand this is a difficult time for most, and this customer clearly had a bad day and took it out on your staff. I MUST compliment the pharmacy manager that helped calm this woman down in moments. She...