Walgreens — Local services in Stow

We have always gone to this pharmacy back in the day when customer service was at its highest and they appreciate the service. However, we quit going to them because they were always closed at weird hours and their customer service went downhill so we switch however, my son still uses them and on April 18, 2024 my son doctor place the order and no one from Walgreens called or text him or even sent him an email stating it was ready, my son had to call them and ask if it was ready and the guy said oh yeah it’s ready, so my son said well I’ll just come by and pick it up and he said good luck in a smart Alec way we close at seven, so my son calls us if we can pick it up because we were close by, we got there four minutes till seven. A lady got in front of us through the drive-through and while he was talking to her, he was already putting the clothes sign on the window when we got to the window we had two minutes till seven, so we rang the button for service and no one would respond I immediately went into the store to file a complaint because my son needed medication he had pneumonia And I spoke to the pharmacist guy who was handling the drive-through. He was very rude and didn’t CARE he kept saying 7 o’clock we close I said you saw us in line before 7 The appropriate thing was to service and then close and then he left mumbling so I went into the store to complain with the manager and luckily the lady that also works in the pharmacy let me explained the situation she apologize for him and she said I’ll take care of you right now and she will have a talk with him about his actions. It would’ve taken two minutes to take care of everything and he still would’ve been able to close at seven. I doubt my son will go to the store again, but I do want to say thank you to the lady that took care of the situation. That’s what you call customer service right there, a lot of places have lacked the customer service care. I wouldn’t want anyone to lose their job for this, but I wish he would had a little humanity in him and had done the...

This place deserves 0 starts, unfortunately you are unable to leave a zero star review. Calling the staff here clowns would be an insult to actual clowns. I have never in all my years been treated so poorly by anyone in customer service as I have been here with the pharmacy staff. I have no doubts the pharmacist may be OK however their staff needs a serious overhaul. I have been told today while waiting g for a medication I need that was called in that They were short staffed and busy and unable to check any voicemails. I received a text prescription was ready and when my husband went to pick it up he was told there was 165 prescriptions ahead of mine and I would be lucky to get it at 9 PM if not tomorrow. Totally irresponsible and unacceptable. I have always filled prescriptions with Walgreens however now I need to find a new pharmacy as I have been treated so poorly by the pharmacy staff on more than one occasion, from the looks of the other reviews maybe it’s time for some customer service training or new staff. I do understand being short staffed as I work in healthcare as well however if I spoke to any of my patients the way I was spoken to by these people I would be out of a job. I also find it hard to believe a medication called in at 8:30 am cannot be filled by 9 pm. I am out of my meds and now have to wait and can’t depend of the tech to communicate when my stuff will be ready as she clearly stated she’s much too busy to know! Heads up! Save your self the stress and go to...

As I stood at the pharmacy window, one woman just stared at me while the young girl at the counter looked at her computer. Once she acknowledged that I was there, I handed her my prescription. Both seemed agitated for the interruption. The woman, who has not stopped starring at me said “it will be two hours”. Then the young woman standing in front of me agreed, yes two hours. Just unfriendly. Certainly better ways to interact with people. I asked if it would be easier if I just took my prescription somewhere else. The young girl just nodded her head and said it would probably be quicker. Why did I even stop here to begin with. Spoke to the store manager, Emmett. Sadly he did not seem shocked by this behavior. You may have to put up with this behavior, but customers do not. I drove five minutes down the street to CVS and my prescription was ready in eight minutes. My new...