Papa Johns Pizza — Restaurant in Stow

Placed an order around 7:30pm. Order said it was on the way. This location is 10 mins from my apartment. Waited a half hour and no delivery. Called the store spoke to the manager Austin. He informs me the delivery driver Justin took it to the wrong apartment and he was headed back and they were remaking my food. This was around 8:30pm. Austin said my food was to be out to me in the next 20 mins.

At 8:45pm delivery driver Justin calls me and asks what my apartment number is and I confirm it and the call is ended.

I wait 25 mins and still no delivery. I call the store again at 9:10pm and ask for an update. Austin the manager informs me the delivery driver couldn't get a hold of me and that he left. The delivery driver didn't try to call me at all. I waited in the lobby of my building for over 30 mins waiting for this driver. The manager tells me they will make my order for the third time and I tell him to have the driver contact me when delivering if he is having trouble finding my apartment.

Which each building in my complex has a different "house" number and there is only one and one of each apartment number, so it's not hard to find the right building or apartment.

It reaches 9:50pm and I got no calls about my order and still no food. I called one last time and spoke to Austin and requested a refund for my order!

Over two hours of waisted time waiting for food. Super unprofessional on the phone and very disorganized.

I would not order from here ever again. Save yourself the time and money. Do not order from...

What happened to the quality at Papa Johns, Stow, OH? We placed an order on the evening of 1/3/24 and it showed up with the wrong ingredients, normally we would have just eaten the pizza but the crust was so thin, wet, and flimsy that you couldn't even pick the piece of pizza up without it folding in half and the ingredients falling off. I called the store, asked for the manager, the girl who answered the phone said she was the "acting manager". I explained our pizza was missing ingredients and how thin the crust was. She was very rude and said she could send a new one out or credit our next order. I asked if I could send her pics so she could see what I was referring to? I also asked if something was wrong with the crust tonight and she said "NO". So I said, ok then send a new one out. It showed up with even thinner, flimsier, wetter crust then the first one, if that was even possible. No more Papa Johns...

Just writing this 2 to 3 days after the fact that I went there. Overall I’m just very disappointed with Papa John’s anymore. I think I might have got food poisoning from this location because the food was not to great it was alright but it could of been better. I really don’t feel like going to Papa John’s anymore after this because before this I didn’t eat their pizza for about a year or two and I just wanted to try them again. But I’m not satisfied anymore with it. Just at least don’t go to this location because I have no idea if it’s the food or if one of the workers infected me with some sort of stomach flu because they came in to the restaurant having to work. I don’t go out much and I had the papa John’s delivered to our door. Overall just not very satisfied this time and I might not ever go to Papa John’s again because my stomach just wasn’t feeling great after I ate...