Jabbour's Clothing & Tailoring — Local services in Stow

They probably know what they're doing with suits, but they do not know what to do with a lace applique on a wedding dress. We got the shoulders taken in on a dress and they left them lopsided, thick, and just plain odd. Normally in a wedding dress, the lace applique is removed and the netting underneath is taken in. The lace applique is then sewn back on to the netting. He just folded the whole thing in and sewed it. The seam looked awful and made an expensive dress look very cheap. I wasn't able to attend the first appointment where he claimed he discussed his technique with my family member, but I ended up coming with her to pick it up because she felt like it looked bad. I work for a bridal store where we do alterations and I know how they're supposed to be done. When I told this to the guy who worked on the dress and that the way the shoulders were done was very wrong and she was not happy with them, he got very angry, defensive, and confrontational. It was the most awkward thing. He would not stop going on and on in this angry way even though he had already made it clear that she would not have to pay for the shoulders. I finally said that we didn't need to talk about it if she didn't need to pay for them. It was so awkward and weird. Then as he was walking away from us, he threw whatever he had in his hand against the wall. I have literally never experienced such unprofessional behavior in a customer service situation. So basically, you better like the work they do or you'll get berated by...

The staff was friendly, but the quality of the work was disappointing and felt rushed. I dropped off a dress on Monday and was told it would be ready by Thursday. I hadn’t heard anything by Wednesday, so I called to follow up, only to be told it was already finished, but no one had contacted me, which was odd.

When I picked it up (which was very overpriced, in my opinion), I got home and noticed a section that hadn’t been sewn properly, leaving a visible hole. I called immediately, and the person I spoke to apologized. I brought it back, and he fixed it on the spot while I waited, assuring me it was now good to go.

Unfortunately, when I got home and tried it on again, I found another similar hole, but in a different area of the dress. It was too late to call again that evening, but I will be returning first thing in the morning to ask for a refund.

This has been extremely frustrating, especially considering I’m leaving early tomorrow and don’t have time to keep going back to fix avoidable mistakes. I really wanted to give them the benefit of the doubt, but this experience has been unacceptable. Would...

I don't dress up to often, and I recently received a suit as a gift from my future sister in-law. I figured since I got the suit for free that I should probably go to a tailor and put some money into making this suit fit perfectly. It was my first time going to a tailor. The customer service I received at Jabbour's was AMAZING. I've never felt so confident in a suit in my entire life. The personal and friendly attention I got made me feel comfortable and the knowledge of the staff helped me know that I was not going to me making any fashion mistakes.

I took the suit in on a Tuesday and I was told that it could be ready whenever I needed it. This truly is a business that cares about...