AutoZone Auto Parts — Local services in Sugar Hill

My daughter recently went into this autozone store to purchase a Alternator for her 2008 Honda Odyssey. She was not aware that there was a core charge and only had the funds in her account to cover the price of the alternator. The clerk didn’t indicate anything about the core charge until he had ran her debit card. The cost of the alternator was removed from her bank account and then the transaction was canceled when the clerk asked her if she had the bad alternator and she told him she didn’t have it with her. The clerk told her he couldn’t give her a receipt showing the funds were refunded to her account. The manager told her the same thing. She called her credit union and they told her the funds were removed from her account but not yet refunded and she should get a receipt documenting the transaction. Now the store manager says the problem is on the credit union and the credit union says the problem is the store hasn’t refunded the money. All my daughter has to prove anything is a hand written note from the clerk with his employee number (he refused to sign it) documenting what took place at the register. It has been 4 days and the money still hasn’t been refunded. This is a theft by electronic transaction! The Clerk was nice and appears to be sympathetic. The fact that they refuse to give her a receipt is ridiculous and...

I love the store, but this new manager Sean H. is terrible. There was a line of customers. So I walked round until the cleared out. All but the last one. Finally it was my turn and he asked me how he could help. I told him what I needed, and he decided to tidy up things and help his associate with three different things before looking up my part. All with no other customers in the store now. Then asks the make and model like three times 1 min apart. I believe it was done on purpose because I had to return a part earlier and he retrieved the wrong one. Now he is spiteful. If someone would pease deal with this. So I don't have to shop...

A while ago I tried to buy breaks here, but after 3 tries of them assuring me different pads fit (I even brought my used set in and they compared them, said they’d fit, I’d go back and they wouldn’t!) - I just moved on and figured I’d take my business elsewhere. But I caved and went to get windshield wipers and after the guy told me they would fit, I got home only to find out that they, in fact, didn’t fit... don’t know if their system is bad or what. I know the model/trim of all my cars, so it’s not that. But I’ve decided to swear off AutoZone and put my Amazon Prime account to use for parts (got the right fitting wipers for...