O'Reilly Auto Parts — Local services in Sugar Hill

Oh my God y'all let me just tell you how wonderful this particular store at and how wonderful all of the associates that help me are. Its kind of a long story so bear with me.My mother-in-law had bought a battery just under a year ago but we lost the receipt we didn't know that at that time the person that helped her have used his phone number to get a discount on the battery. Well the battery turned out to be bad and I'm trying to return it but the numbers I'm giving them don't pull up any warranty for the battery on top of that the store that I went to is not the store where the battery was purchased. I was very frustrated because I had already gone to a previous store and they were no help so I'm making a last-ditch effort the first associate is a new associate so he wasn't able to help but then Cole intervened. He was determined to help me he started asking questions what store I bought it acquired the store number started plugging in how to get a manager login to view another stores activity and finally Tracked Down the transaction I was able to swap out battery since it was still under warranty. I was almost ready to give up I was almost ready to buy another battery and just take a loss but Cole was relentless. Thank you Cole! When you go tell him GiGi said hi! The...

I’ll be going to Advanced from now on. I recommend everyone else do the same They are usually great and helpful. But I guess I came on the wrong shift… Purchased a new battery for my car. When I went to check out, I paid and he told me he would remove the core charge after I returned the old battery. Sure that’s fair, BUT…. “you’ll be installing the battery taking the core back with you right? He replied “we never install batteries”. I pointed to the sign RIGHT BEHIND HIM, “FREE INSTALLATION OF CAR BATTERY WITH PURCHASE”. He then said well we don’t want the liability of something goes wrong. The associates just stood at the window and watched me from inside. 0 help, they didn’t come out to even talk me through it, didn’t help bring batteries in or out. They just didn’t want to do it. Period. I wonder what would have happened if someone was disabled or uninformed on the process. Would they have just watched and laughed? Would they just leave a person stranded? If you won’t honor your advertisements then...

I had the Best Customer Experience at this location after finding myself in a very desperate and scary situation. I had an old battery in my car and needed it replaced immediately. Reggie Phillips (I hope I got that right) rushed to my aid, got a true professional to assist me with the installation of my brand new battery purchase made at his store for a great price! What service! He went above and beyond and had he not, my car may have been ruined because when they removed the old battery, it was in their own words, about to explode! He, and his team saved me a world of headache. Thank you kind Sir, and...