Capital One Bank — Local services in Sugar Land

My brother attempted to open a business checkings account at this branch for a corp we incorporated last year but didn't use. They told him I had to be present since I was an incorporating officer even though we had documentation of me signing over 100% ownership to my brother (in Texas, Secretary of State does not require any forms to officially transfer ownership for corps, only internal documentation is required). Despite informing the manager of this she insisted that I be present. So I made a 30 minute 1-way trip here. Now my brother wanted to setup an account for ecommerce. No issues right? Well apparently, according to the manager, ecommerce is not eligible for a business account. She kept asking what's the physical address of business and where customer can walk in. And when he informed her it's an online business she said they can't do checking accounts for "online" stuff lol. So apparently a ecommerce business does not count as a legitimate business. I do the same ecommerce business and have both a BOA business account and Chase business account.

The only reason my brother wanted to choose this bank and this branch was due to proximity to his home. The manager said she would look further into this but it didn't really seem like she was doing anything since she just started walking around. Now he got Capital one customer service on the phone and expained to them the situation. Capital one phone support said there was no restrictions on business accounts that they're aware of. One of the tellers waived us over at this point to inform us that even if they open it apparently someone will eventually catch that it's not allowed and the account will be closed automatically.

We relayed this back to Capital One phone support and the phone rep asked to speak to the teller. So my brother asked her "I have capital one on the phone and they're asking to talk to you, is it okay if I put my phone on speaker so you can talk to them" to which the teller replied "no no no we don't do that, they can call the branch". What? You won't even talk to your own company's service line? To discuss a topic involving a customer trying to obtain a product/service from your company?

The phone rep was apologetic and just said she wanted to inform the branch people to inquire about this issue through proper internal channels in Capital One. I.e there is a disagreement even with capital one phone rep about this restriction the managers are saying exists so it should be cleared up by submitting a internal inquiry on their side... you know instead of telling customers no.

We apologized to the phone rep on the branch's behalf and told her it's not her fault and that we'll just go somewhere else. I looked around the ratings at capital one branches in houston area and this branch unsurprisingly has the lowest rating. Congrats ladies, you've...

If I could have given a 0 stars I would have. This place is super short staffed. From the moment I walk in, I waited 24 min to be checked in. I was asked what I needed and I informed the individual of what I needed specifically. She proceeded with checking me in. I have a seat and await my turn. The teller then comes out from behind the desk and goes to another customer sitting in the other chair. She informs him that he is not checked in and that there is a 2 persons in lobby policy. This individual was checked in because he checked in a little after me. I was appalled. Take in mind it’s almost closing time. After an hour wait, the same teller comes up to me and asks me what I needed. She proceeds to tell me that I need an appointment for that. I told her after waiting over an hour, I need an appointment? She then makes a comment, “you’ve been waiting over and hour?” Then looks at iPad, to try to prove that I had not waiting that long. I told her it took you 24 minutes to check me in. She still rudely tells me I need an appointment after I told them exactly what I needed at the time of check in. I am so upset. I am not a customer of Capital One and I do not plan on being one. They were literally just trying to get rid of us in the lobby so they could go home. I am so frustrated. I did not appreciate the waste of time. I am in disbelief in the way I was treated and spoken too. Customer service is almost non-existent. You are proof of that! I have never had anything like this ever...

If I could give the branch a ZERO I would. This is the closest location to my home and every time I have gone in I have had nothing but trouble along with so many others. The tellers are rude and take forever for the most simplest request of even making change. My most recent experience here was this morning at 11:50. I arrived at the same time with another gentleman. We both tried the front door and it was locked. There was 3-4 tellers behind the counter and one gentleman looking like he was being helped by one. As more people begin to arrive outside along with a fedex delivery driver, multiple times tellers and the gentleman looked over at use with no response. It was until minutes later one teller came out. Didn’t address us. Got the pkg and told us all all “Us the drive through. This branch is closed” then shut the door. For most people waiting outside could not do what they needed to through the drive through. That employees name was Chelsea if I’m not mistaken from her telling the fedex deliver. The next closest branch from this location is on Westheimer. And I’m sure like others we do not have the time or convince to go all the way out there for a simple...