Crystal Yoga Studio — Local services in Sugar Land

Edit: after being asked to come in and show the confirmation email, owner was unhelpful unapologetic and threatened to call the cops. She also intimates in her response that she asked me to come in so she could get our exchange on video. It's not nice to make threats in a response especially ones that are in fact illegal (see below). The video would reveal that I did not cuss the 60yr old woman (not really sure why her age is relevant, she's not even old enough to be my mom). I trust that my membership money (the unrelated service fee) will be refunded now that I'm no longer welcome. I would also like the written part of your oral agreement to end my membership early like you promised.

Each months' membership was run as a single charge and not a recurring charge. You can not do that without permission each and every time you charge someone. Basically you ran an unauthorized charge to my card.

Original review: Terrible customer service. I signed up for a membership for classes but wanted to take a personal class first since I've never been to yoga before. I made an appointment through the app for 2 pm on a and got a confirmation email. That morning, A woman called me and asked me how I booked it, if I had ever been there before and wanted payment upfront. It was very off putting because that information should have been readily available to a business that uses a booking app. The payment upfront was not that big of a deal but since I was confirming the appointment at that time, it would have been less off-putting if I could have just paid prior to the session. I went in a little early to take care of that and received a phone call as I was pulling up, so I decided to walk in to have to conversation in person. The same woman asked me the same questions and then stated that the instructor Kristen I booked wasn't available on Fridays and that it wasn't possible to book without paying up front. When I booked the appointment, I picked "any instructor", I didn't pick any specific person. It was very frustrating to be told I couldn't do something when I clearly did it. I had to show her how I booked it on the app and she just kept repeating that I shouldn't have been able to book instead of offering solutions. I would have at the very least expected her to offer the opportunity to rebook at that time. Ideally, Kristen (the owner) would have called herself to explain the mixup on the app. The worst part was that the woman there was only just calling me 20 minutes prior to the appointment to tell me there was no appointment. Had I received a phone call from anyone trying to at least apologize for the mixup I would have given them a second chance because I know it wasn't their intention to let people book appointments when there is no...

I started going here about 5 months ago, wanting to improve my life, not just health. Not going to go into the benefits of yoga aside from saying that I had been going to the gym for about 2 years with not too much improvement in my overall health. So I searched for yoga studios and this one was unique, incorporating crystals, and had the highest rating by far. It was also only 2 minutes from my house so I had to try it. This is what I found after 5 months of going here at least once or twice a week (sometimes 5 times). The owner, Kristen, is truly passionate about yoga and crystals. This is not just a way to make money for her. This has a huge impact into everything. She teaches classes and does healings and is amazing. But what blew me away is that everyone who works for her seems to be like that, they are all amazing, many of whom she has trained, but new teachers and healers keep coming in. I asked her once where she keeps finding these "gems," and she goes "they find me!" Wow. So, see above, her energy keeps manifesting these amazing people! The whole place is infused with the energy of the wonderful crystals she has there. I don't care if you think that's all hogwash and they are just fancy-looking rocks. Unless you actually experienced and experimented with crystals, your opinion doesn't count. LOL. The net effect is that every time I step into the studio I feel like I just stepped into a sacred space. In the 5 months, my mental, physical, and emotional well being has improved so much that when I look back I barely recognize my "former self." I am the lightest weight I have been in about 20 years but it's my overall health that has improved and that counts 100x more than the number on the scale. One could possibly say that this is due to the effects of yoga and it may very well be. But I would not have stuck around this long without this studio being what it is. I call it "my temple." Needless to say, I cancelled my gym membership pretty soon after starting here. Gyms are fine, but like many things we do in the West, they isolate one dimension and we are multi-dimensional beings. So do yourself a favor and try this place. Thank you Kristen for creating this...

EDIT While it is unfortunate that there are multiple reviews like this, this is my ONLY review and only MY experience. I came in person and you had a tourmaline bracelet in store that I wanted to purchase but it had to be altered because it was too small for me, I believe only one stone had to be added according to what your front desk receptionist communicated to me. At the time I was told it would be done by the weekend and it ended up taking weeks. I NEVER received any free items (or refunds) nor did I ask for it, because time and money was not my issue, but the lack of communication despite me trying to reach out multiple times. I was told TWICE someone would speak to me throughout the process and update me and that never happened. I came in and even left my contact info but I will never heard from anyone.

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I haven’t been to this shop in a while bc my last experience wasn’t that great and it left a bad taste in my mouth.

I ordered a bracelet from them a few months ago and was told it would take a few days, but it ended up taking a month, with me calling AND going in person 3-4 times in between either getting a vague answer or someone wasn’t even in the store during their stated business hours. I was told I’d receive some type of call or email back from someone about my bracelet but I never received any form of communication from anyone. At the end of it all, after a month, after I clearly expressed my annoyance with them, somehow my bracelet magically appeared and they said it was accidentally unlabeled this whole time.

I didn’t want to say anything initially because I work for a small business as well, but somehow this exact same thing happened to my friend and when she ordered her bracelet but they declined her request for a refund because they don’t do refunds. Things like that should be stated AT SALE for any custom order and it’s pretty unprofessional they don’t. AND you should not be falsely stating custom orders will be completed within “about 5-7 days” if that was...