Chick-fil-A — Restaurant in Sugar Land

Rude! Rude! Rude! A kid named Gabriel took my order with no problem. He didn't know how to spell my name but no worries. Then Austin the manager comes and is calling my name incorrectly. I'm not worried. As soon as he sees me however, he starts speaking in what I assume was Spanish because I couldn't understand what he was trying to say. I answered him in English but he still talks to me in "spanish". I know he speaks English because he was the one calling and handing out the orders in english. He kept telling me stuff that I didn't understand. I told him I spoke English and to speak to me in English. He continued to mockingly talk to me in "spanish" and I told him I didn't understand but he kept going! The kid that took my order got in between and tried to defuse the situation. He gave me my drinks and condiments and gave the service I would expect from any Chick-fil-A. That youngster showed more respect...

The staffs are always nice and friendly but the food here is not made well. The cook should learn how to fry chicken. Sometimes they overcook the chicken and it taste very dry. I am not sure if they are refrying the old chicken. My biggest problem here is getting old stale food from this chik fila. The chicken is old and heated up while the fries are stale. The chicken soup i usually order is watery and does not have a thick consistency like it usually does. Food is always made fast so you will not be waiting long. I have never seen the manager here so they are definitely not doing their job correctly. Considering I pay around $12-15 for one meal is not cheap. Money is money and if you are going to keep serving people old food, it's going to be a...

Horrible location for ordering and picking up. I will completely avoid this location in future.

Burt, the order was placed through online and it failed while picking up the car Info however charge to the credit card when I drive up there the gentleman asked me to charge up again. I did it and it went through this time. He asked me to pull over the car and wait until someone brings my food.

Waited 15 minutes nobody showed up then I walked in to collect my food

Now need to make sure Chick-fil-A refund the original transaction It’s all on our end not on Chick-fil-A part to run through and make sure the transactions are refunded.

Too many new faces at this location that are learning and not knowing how to...