MASC Austin Properties, Inc. — Local services in Sugar Land

I was just at an Austin Properties HOA meeting today where Austin Properties (Angela Connell, VP) told me that I am responsible for repairs to my Centerpoint electric meter outside which cost me $2800. I now need to contact an attorney to interpret the by-laws which I think Austin Properties is misinterpreting. Angela Connell also insists that I submit an ACC for other exterior changes even though no one else in the history of our complex has ever been asked to submit an ACC. By logic, an ACC should not be required at a rundown complex (Bellfort Place is full of rotten wood, rust, with a collapsed fence ignored for years by Austin Properties). Therefore, any improvements should be welcomed. I then asked why the required annual meeting was not held in January. Marshall Sears said it’s because there were scheduling difficulties. So Austin Properties determines when by-laws can be ignored? In addition, Marshall Sears posted the 2025 annual budget on Town Square app, which is hardly used by the Bellfort Place owners. In the past, the budget was delivered with the coupon books. This is not being transparent. I used to be on the Bellfort Place HOA for a few years but I realized that Austin Properties operates as if we are living in the past. By-laws over 40 years old need to to be updated especially when companies like Austin properties ignores by-laws when convenient to them, and upholds by-laws that are useless and a hardship to owners. What is really needed is updated by-laws, a fair HOA board, and a good CPA. Austin Properties, and other PM companies, has proven to me that Property management Companies have become obsolete if their existence depends on 40+ year...

Do you want a Management Comany that helps your HOA do what needs to be done to make your neighborhood better or do you want a Management Company that does just enough to get by while the neighborhood goes downhill? If you want your neighborhood to get better, you should hire MASC Austin Properties. How do I know? I have lived in the subdivision for 28 years. I have been a board member for our HOA for over 14 years. I must be doing something right to keep getting re-elected. I have seen several management companies come and go over the years. Virtually all of them promised the moon and did not deliver. MASC Austin Properties actually knows our subdivision and its unique needs. I wear 3 hats as a resident, board member, and officer. I deal with budgets and collections, entrance maintenance, clubhouse up keep and rental, pool use and registration. Yes, I even deal with that dreaded ACC committee which sent me a letter for my drooping gutters. MASC Austin Properties provides the foundation on which our HOA runs and without them our HOA would fall apart and our properties and amenities would plummet in value. Again if you want a management company that takes your HOA’s money but does not make your subdivision better, hire the other guys. If you want a management company run by quality people, who are fair and work diligently to make your HOA better, consider hiring MASC Austin Properties.

Ken Langer, resident, Board Member, and Vice-President of the Barrington Place...

This company seems to be a total sham. What exactly they do is beyond me. Collect money for the HOA, but I haven't seen any accounting for the funds they collect. There are OBVIOUS DEED RESTRICTION VIOLATIONS in our subdivision, some of which have been violations for 10 or more years. If you bring this to the attention of the HOA board, and Austin Properties representative who attends our meetings, then you are IMMEDIATELY RETALIATED AGAINST. I was cited for a violation which clearly belongs to a neighbor. Other residents have openly complained about violations and said that they knew they would receive a retaliatory letter from Austin Properties for bringing up deed restriction issues. There seems to be some questionable associations between the Austin Properties rep assigned to our subdivision and a couple of long standing HOA board members. I would say that the retaliatory response from Austin properties, their lack of fiduciary performance, and failure to help enforce glaring deed restriction violations is concerning. These are core competencies of a management company that aren't...