PANDORA Jewelry — Local services in Sugar Land

Well, there goes a first time experience at Pandora that's been around for many years and to retain a manager (Tamra) that basically, stands by her employees and has zero customer support, per our conversation today, 9/10/2022. I purchased an eternity ring back in February and I've had it replaced 3 times since purchased, disappointment. I went in a month ago to bring my ring so that it can be replaced at First Colony but they didn't have my size to replace so the sales associate stated that the ring will have to be ordered. After conversing with store manager today to share my bad customer service experience, being misinformed, and no one followed up, the manager responded, "Not At This Store"! Thereafter, I couldn't get a word in but after reading the reviews, I see why Tamra. It's one thing to stand by employees, but it's another when a customer is expressing their experience and you don't believe them. Tamra, without customers and great customer service, there's no Pandora or any other business. We are the patrons that's keeping businesses afloat. Customer Service should always be addressed even standing by your employees, never have a customer feeling as though they voice will not be heard. Your management style is a double edge sword and Pandora's definitely risking it all with you being the face of their business. Now, I see why complaints are running rampant. I will never return to Pandora ever again, bad experience, and my money spends everywhere there's awesome...

I forgot about the poor service here and when I came in with a friend to purchase a birthday charm, I finally remembered why I avoided this location. There were only two employees working, both busy with customers, so we browsed on our own. As we were leaving, we noticed a beautiful charm in the window display and went back in to ask about it. By then, Lesly (I think was the assistant manager?) was available to help. The charm was clearly listed as $50 in the display, but I was charged $65. When I returned to ask about the price difference, the manager immediately said prices had recently increased and they “hadn’t had a chance to change the displays due to being understaffed.” Her associate gave a completely different explanation, saying charms are “often put on the wrong display so prices don’t always match.” If they already knew prices were wrong, why not warn us up front that a price check might be needed? Instead, the manager dismissed our concern, caught an attitude, and made it seem like we were at fault for not checking the website. What made this worse was the complete lack of accountability or apology. Mistakes happen, but the way we were treated—cold attitude, no remorse, and shifting excuses—ruined what should have been a fun experience of buying a meaningful gift. I returned the charm because the staff left such a negative impression. If you want better treatment, I strongly recommend going to the Pandora team inside Macy’s at...

I am a first time customer that came into the store to make a gift purchase for an upcoming occasion. The sales lead Lesly was super helpful with getting the item I needed. When it came down to purchasing the charm, the amount she provided was $20 over. I asked her why the total was higher when the charm itself is only $78 pre-tax. Sales tax is only 8.25%. She provided a nondescript explanation regarding warranty and cleaning. I told her my intent was to only purchase a charm, not a Pandora Care fee. The fee is considered optional, but she did not disclose this and placed the charge on the receipt instead. I demanded she refund the amount.

Lesly provided no apology and made money contact when I pointed this out. This is considered a deceptive sales practice when you tack on fees without informing customers after they have already purchased. This is not a trustworthy sales lead.

I encourage anyone who has experienced this to file a complaint with the FTC and the Attorney General. Businesses should not allow their employees to continue this type of unethical behavior.

Had this not been a gift for a specific occasion, I would have opted to go elsewhere. I would not recommend this location. If the store manager puts their trust in this specific individual to make them a sales lead, they should revisit their business choice. No one should condone this type...