Crate & Barrel — Local services in Summerlin South

The service at this location left me wanting to never return. Their furniture is beautiful, so hopefully I save myself the trouble and do it all online in the future. We stopped by the store multiple times over the course of a few months before we decided to buy our furniture. Now, the first couple times, people were so kind and welcoming, perhaps to a fault. I heard about their discounts from every person in that store and had to have a conversation every time I touched their pieces. In fact, eventually in one of these visits, we sat down with one of the designers to see if the furniture would fit into our space as we were getting closer to our closing date for our home. He created a beautiful design but never emailed it to us or followed up. Understandable. However, when we returned months later, new people were there and they offered to help us purchase the sofa. This new designer was kind and personable up until the moment everyone at the store started fighting for who deserved credit for the sale (her or the first guy). I left thinking this place works on commission given that they were all arguing over this sale. This woman went as far as telling us she didn't care or need this sale because she already had 100+ K in sales (even though she was visibly upset and asking we return to complete this in separate transactions, so she could get the sale for the table and credenza). We just wanted her to design our space again to see if we could now add more pieces to our living room (since the last guy did it in 5 mins). At that point, she says “that’s too much work. Farley can do that for you” and "it's just a picture. It doesn't matter, just return it if it doesn't fit.” Fine. But then why advertise this service as part of the experience? And why would I buy something to just return it? And then waste months of waiting on a table for my new home? Since their furniture does take about 6 weeks+ to even ship out. They also made it sound like we could only get the 15% discount once, so why would I do separate transactions for her to get a sale? So I knew I didn't want them to have my sale. The manager would then only let us complete the design through the one guy who helped us the first time, instead of just asking her employees to design the space as requested. She would also not let me just work with a new person. We wasted at least 2 hours at this store between trying to find the manager who was at lunch and listen to the employee complain about her office politics. They also could not agree or tell us the truth about the first-time move discount they offer. First they said it was a one time deal. Then that we could do multiple transactions. We ended up doing it all online and found the so called "secret discount" by googling. So no one got the credit for the sale they had fought over. Then the other manager on the phone told us they don't even get a commission for the sale--just a grade! They were all rude and inefficient over a sale that probably doesn't change anything for any of them....

Everytime I go to this store, that asian manager lady makes me so miserable! Last time I was just picking up online order but after ordering I found out there is new breville paradice food processor. I had very simple instructions! Too complicated for her to understand! I wanted the paradise. She literally couldn't understand basic directions of cancelling the unpicked up peel and dice and ordering paradice and peel and dice on next order. I still have the peel and dice in box pissed off because I live too far to return. So now I went in there for a jura coffee machine interested in a cold brew latte machiatto machine . Once again this lady who can't understand simple instructions wants to help. I'm there with my baby and bro who don't want to spend hours there. She says she has very little milk left. I told her don't pour it all out because I want to try at least 3-4 machines! The milk foam makes a difference for me. Very clear simple instructions! Nope! She dumps it all out in 2! 1 Machine doesn't work! Hands me a black coffee! I said I'm here for latte machine! Even tho machine doesn't work She refuses to use that milk to show me any other machine. She goes on about fda rules. But nobody told her to pour so much milk out ! Mind u i waited way over an hour for her to do her crazy back and forth thing to try the coffee. She lacks basic human common sense! Last time too she cost me $600. She never explained the difference between the machines or anything about the machines! Shes basically just in my way for no reason telling me no showing me how annoying she is. This time I left pissed off not getting to try a latte for an expensive jura machine because she is being bat crazy over milk! I literally waited an hour and half of listening to her being a super rigid controlling freak. Didn't learn anything about coffee, just her. She is a complete nut job. I feel sorry for her but she should get fired cuz she cost crate and barrel a big sale! Not because shes nuts, but maybe because she stormed off throwing a tantrum and refused to still show me the jura machine after an hour and a half! Who decided to make her manager anyway? I would quit if i ever had to work under this lady i couldnt handle the couple hours i spent with her. I went to sur la table and wow that's where I'm shopping from now on ! What a difference it made in my life and shopping experience! I was in complete agony at crate and barrel because this lady...

Love Love Love this store and everything I buy from here is beautiful.

But sorry to say the service kinda sucks. I can’t figure out if it’s a process issue with how employees are trained or a system issue in which the system is too complex for the employees, but both times I came in recently (once to return the chairs and second time to order new chairs) and it was a complete NIGHTMARE. No one seems to know how to efficiently process a return or place an order. They also seem to have difficulty finding orders in the system, which is crazy bc I’m sitting there giving them the order # and my phone number which links my account and orders. There was only one lady that knew what she was doing. I literally spent maybe 30 min just at the cashier trying to order two chairs and pay for a small item. I don’t understand why it’s so difficult, but the guy that helped me was clueless. And when I did the return the next day, it took the lady forever to find my order and then to do the refund!??! Every time I come in they have to call someone to help. It’s so weird.

Giving 3 stars bc the staff are all nice and friendly and furniture is beautiful, but the service just really stinks!

My recommendation is to just order from crate and barrel online and don’t deal with the store for any...