D&R House of Diamonds — Local services in Summerlin South

When I met Dave at my appointment it looked to me that he would be the one finally helping me choosing my ring. He was listening very attentively to me and was taking notes. we went to showroom and tried some sample rings. I liked one ring very much and since Dave was taking notes and knew my budget we agreed that the ring would be simple but I invest in a bigger stone. When I left his office I was happy and sure that I found the ring. But I didn't want to rash into it and wanted to take time to think about it. What I didn't like you will ask me? Because so far it looks perfect, right? So after sometime I emailed to Dave and started asking about specifications of the stone (cut, clarity, color, carat) that he would use for the ring. I was getting no response I emailed again to follow up. I also sent him an email with a different design idea to have him giving me a quote. I didn't get a response for that either. After about a week of no answer he finally called me and asked me why would I need specifications and I answered him that I want to know what I am buying because I have two friends and when they put their rings close to one another that is when you really see such a big difference and it is all about the quality of the stone. So I told Dave that my friend Lena knows a lot about diamonds and told me to make sure that I know the specification before buying the ring. That is when all of a sudden Dave started raising his voice and kind of yelling at me and being rude. He said:" You know it takes time for me to quote you and answer you why don't you go to your friend and purchase your ring from her." I was in shock for a split of a second because I could not understand why he started talking to me like that. I answered him that my friend is not a jeweler but a housewife and I do not understand why he is sending me to her. All of a sudden he started to apologize saying he misunderstood and was feeling foolish. Well I think he had no right to be so rude anyway. Since he was feeling apologetic I had a chance to speak with him about the specifics of the stone for my ring. From our conversation it turned out that he DID NOT Remember what we spoke at our appointment and he HAD NO NOTES that he was taking. I asked him about the notes if he could read them to me because on the phone HE WAS SAYING ABSOLUTELY DIFFERENT THINGS (PRICE AND CARAT). His answer was I DO NOT HAVE THEM. So where are they? I spent over one hour discussing with you different scenarios. His answer was I DO NOT HAVE THEM. Well with a new offer on the phone that he was trying to make look like that it was exactly what we spoke in the office Dave's services was KIND OF SUPER EXPENSIVE. This was a complete waste of my time

After this super bad experience I went to a local jewelry store in Henderson and BOUGHT my ring RIGHT AWAY. Because everything was great, the quality, the customer service. I asked soooo many questions and all of them were answered. I tried so many rings and different sets, the owner of the store was super nice and was explaining and showing different stone options. That is why the future I would go back and buy...

I would love to share my journey in finding and creating the perfect engagement ring. Please keep in mind I am not a diamond expert and learned what I could through google. My now fiancee and I first went to Jared's to start searching for ideas and pricing. We soon realized that the ring we liked was initially in our price range until we found out that price did not include the center stone. We unfortunately did not take pictures but remembered the general style of the ring. I heard through the rumor mill that you could get a great deal on diamonds down in the diamond district of L.A. We traveled to L.A. and found another ring with almost an identical style previously found at Jared's. The price was great and included the center stone. I was adamant on a 1 carat center stone, so the dealer started showing us different center stones. We found what appeared to be several nice-looking stones, however the store stated that the diamond cuts were "fair". They still looked nice underneath the nice lights in the store, but I had a funny feeling and I remember reading that fair was not the cut you wanted in a diamond. We did take plenty of pictures this time which what I suggest anyone do when you start shopping for a ring. I mulled over our experienced and decided to look local for assistance. I found D&R diamonds through google/yelp and made an appointment. I was introduced to Rich and after speaking with him for a short time I knew he was the man to help me complete my journey. He took time to explain what each characteristic meant when looking for diamonds and was dedicated to creating the perfect ring for me. He was able to create/customize a ring based on all the pictures we had taken previously. The center stone is really where you spend money and is the most important piece, sometimes the only piece of the stone. Rich flew in several different diamonds within my price range and educated me on each diamond. He took the time to show the diamonds in different lighting including going outside to compare differences in appearance. Rich is not satisfied until you are completely satisfied and treats everyone like they are buying a million-dollar stone. I truly appreciate his courtesy, education and honesty. I am so thankful to meet someone like him and recommend him to anyone I meet that is looking for a jeweler. I just proposed and am excited to finally bring my new fiancee to meet Rich, the man who made it...

I had no idea what I was walking in to when I found D&R online. I was hoping I wouldn't be treated as I was when I was ring shopping at some previous chain jewelry stores I visited. I made an appointment and upon my arrival was instantly greeted with great customer service. I met with Rich and discussed the engagement ring I was looking for due to my now fiancés high standards and pickiness of what she wanted. D&R carries a good amount in their showroom so Rich and I walked the floor and browsed their inventory. They carry a decent amount of vintage style rings but I didn't see anything that caught my eye, so Rich and I took everything I liked in the rings I saw and He started working on the design that I desired. a few days later he sent me his concept design, he hit the nail straight on head. It was flawless, probably one of the most stand out designs I've seen. I gave the go ahead and with in around 3 weeks he had the ring crafted and the stone set in time for her bday. This was in December by the way so not only did he meet everything I was looking for in the design but he also met my deadline in the craziest month of the year for gift giving! When it was all said and done, Rich went above and beyond for me. I came in with a certain price point and it actually came in a few thousand under what I was expecting.

If you're out looking for Jewelry or something special and custom. Don't waste your time on a chain, go see the guys at D&R and support their small business. I cant stress enough how great their customer service is! I guarantee you wont be disappointed and you'll probably end up saving some money. These guys are hard working and...