Makers & Finders — Restaurant in Summerlin South

NYU doctor Kanokporn Tangsuan died at a Disney Springs restaurant after confirming that her food could be made dairy and nut-free in October 2023. The coroner's report found that she had traces of both dairy and nuts in her system.

People rely on menus and staff to know what they're talking about.

My husband took me here for lunch because they have a marked gluten-free menu and I have Celiac disease - meaning that I have to eat gluten-free. If I eat even a crumb of gluten, my body produces antibodies that attack my intestines that can lead to cancer. This is an autoimmune disease, not an allergy, so my symptoms won't include shortness of breath, even though I am actively being harmed.

I spoke to 2 staff members about my Celiac disease and learnt most of the items marked gluten-free are not actually gluten-free. I asked the staff to please remove the gluten-free labels from these items as people ordering online or for others are putting their trust in the truth of their gluten-free claims. They could kill someone.

Everything from the arepas, to the potatoes, to the tortilla chips to the maduros goes into a fryer that is used to cook gluten-contaning foods. One waitress told me that if it says it's gluten-free on the menu, then it's gluten-free. She seemed surprised when I told her it's not if it's cooked in a shared fryer. The staff needs trained on the concept of cross contamination before an unsuspecting customer dies.

If I have a shellfish allergy, would a restaurant use the same water used to boil lobster to cook my marked, shellfish-free meal?

If I had a peanut allergy, would a restaurant fry my food in the same oil that they just cooked a peanut-crusted fish in, while marking my food "peanut-free" on the menu?

If I had alpha-gal syndrome, would they use the same oil that they fried beef in to cook my vegetables in and then mark my meal "vegan?"

All 3 answers should be no, because you could end up killing someone.

If I cook wheat flour coated items in oil, it contaminates the oil, and thus any gluten-free food now contains gluten once cooked in that contaminated fryer.

With Celiac disease and life-threatening wheat allergies, businesses slap the gluten-free label on foods that aren't prepared gluten-free and most contain wheat. You are going to kill someone.

I ended up having a modified steak salad, which was very good, to use up a certificate my husband had. That said, there's only like 4 items that are actually gluten-free as marked, which is DANGEROUS.

My gluten-free FB group members told me they've contacted the owners back in 2022 and got no response even when told they got sick.

If someone with a life threatening wheat allergy dies, bookmark my review because the owners have been notified by more than one person that their signage is wrong.

You don't have to offer gluten-free options but you do have to be truthful in advertising if you're going to jeopardize people's...

A Terrible Experience at Makers & Finders in Summerlin

A friend invited me to meet for a business discussion over coffee, and unfortunately, she chose Makers & Finders in Summerlin, Las Vegas, as the location. Another friend joined us, though she wasn’t part of the meeting.

This café is severely overrated—crowded, with painfully slow service and an unprofessional staff.

When we arrived, there was no hostess to greet us, so we stood by the window for takeout orders. One of us had already paid for her coffee, and I was speaking with the cashier when our other friend, who wasn’t involved in the meeting, saw an available table in the shade on the terrace and decided she wanted to have lunch.

I approached the hostess, who had finally appeared, and asked for one menu for my friend. The hostess asked me more than five times whether we needed three menus. I repeated multiple times that we only needed one, explaining that the three of us wanted to sit at the table, where our friend could order, while the rest of us could just have our coffee and continue our conversation.

After getting our coffee, we went out to the terrace, only to be confronted with a deeply unpleasant scene. One of the café’s staff was arguing with my friend, insisting that we had no right to sit at the table and order because we had told the hostess we were getting takeout. Apparently, this “fine dining” establishment has some secret internal rules that all guests are expected to know: only those who successfully navigate the hostess, who seems to struggle with English and basic communication, are allowed to sit and be served.

Relying on what the hostess had allegedly said, this staff member rudely repeated—again, more than five times—that we had not informed the hostess that we wanted to sit down and have lunch. Why this bizarre accusation needed to be repeated so many times, instead of simply letting us sit, order, and carry on with our business discussion, is beyond me.

This entire disturbing scene, with lies, gaslighting, and blatant disrespect, unfolded in front of the café’s other customers.

To put an end to this absurdity—where two staff members seemed to be on some bizarre power trip, unable to communicate calmly or reasonably—we left the café in a hurry, completely stressed out.

If you despise your customers so much, we sincerely hope you can close your business soon and spare others from enduring such...

Absolutely never again.

Today, I met a colleague for lunch. I've been here at least a dozen times over the last couple of years, so I already knew it would be entirely too loud and I knew the service would be slow, but I like the food so I recommended it. I've never been so embarrassed.

It was exactly as loud as I anticipated so no problem there, but the service has devolved from slow to downright terrible. After sitting for 10 minutes I had to ask a hostess to get a server so I could get a drink while I waited on my colleague. And once my colleague let me know she was running late, I spent about 2 minutes trying to wave the server down so I could place my order. I was on a schedule so I knew with the long food wait times it would be best to just order. FINALLY, someone completely different came to help and I ordered.

Once the food arrived I honestly just gave up. I ordered the empanada flight. Because I like the variety this is my go-to dish. I was appalled. The empanadas were rock hard, lukewarm, and the cheese filled one (save for a few strands of cheese) was completely empty! What's worse is the empanada flight comes with each item cut in half, so the woman serving the dish absolutely hard to see that one empanada was just a shell, yet she served it anyway.

After this, nothing improved. The waiter was completely absent until we managed to wave him down, my colleague's food arrived at a point where she basically only had time to bag it up to leave (fortunately, she was smart enough to order it to go), and I had to get yet another person to bring the bill.

I wish I had thought to take a picture of the empty empanada shell because I feel like it's a 'see it to believe it' kind of thing, but I didn't. In the end my colleague and I agree that neither of us will spend another dime in this restaurant. For $60 I could have cooked at home and brought...