Klub K9 Play Center — Local services in Sunnyvale

I recently visited Klub K9 Sunnyvale for a temperament evaluation for my dog, and I have to say that I was thoroughly disappointed with the experience. The staff were incredibly rude and unprofessional, with no regard for customer service. They didn't provide any introduction or information about their services, but rather jumped straight into a barrage of forms and questions. The staff's comments and questions were judgmental and irrelevant, such as asking if it was my first time having a dog, commenting on my dog's eating habits, and demanding to know which specific boarding facility I had used previously. The agreements they asked me to fill out were mostly waivers, which made me uncomfortable signing as I didn’t got an introduction about there services. When I asked for a tour and an introduction to their daily schedule, as well as a question about vet authorization, the staff became annoyed and dismissive, saying that their facility wasn't suitable for me and my dog because of my concerns. Overall, I would not recommend Klub K9 Sunnyvale to anyone looking for boarding services for their pet. The staff's arrogant and impatient behavior was completely unacceptable, and I would advise others to take their...

Worst boarding place ever. They say their policy to be “let dogs be dogs”, but it actually means they don’t want to be any responsible for the dogs’ safety and mental health. Any dog that stays here more than 1 time will be lack of proper, respectful social skills.

The staff here all believe: when your dog is being humped or bullied, it’s your dog’s responsibility to fight back. Your dog’s avoiding is not a sign of rejection of being humped or bullied. Your dog is expected to bite the other dog in this case.

My dog (a 9-month female) was humped by another dog many times and the staff never intervened. My dog WAS REFUSING this behavior by trying to snap and running away. But the staff obviously don’t think it’s a rejection. I called them and the only thing they did was pushing away their responsibilities to keep a safety play space. They said “I’m sure the keeper will make sure they’re playing safely”. So “I’m sure” huh?

In reply to what they expect, what if my dog learns to bite to reject the other dog, and the other dog bleeds, who’s responsible for this??? Of course they will claim it’s not their responsibility 🙄

STAY AWAY FROM THIS FACILITY IF YOU WANT TO...

Fix your establishment before trying to fix me or my dog. Came for an evaluation but just got judged as a dog owner. All the judgement, smirk, and gloat were NOTICEABLE.

Some stuff that were said to me because I comforted my dog:

“if I invited you to dinner and gave you a thousand dollar plate but told you to go eat in the corner, how would you feel?”

I was asked if I had children. If I did, would I let them do whatever they want.

Was told my dog is under socialized after meeting 1 dog.

Was told that my dog treat me as a submissive because I tried to comfort him when a complete stranger took him away to an unfamiliar room in the back. I moved here from Minnesota here to 1 month ago, my dog is still adjusting. (Also if a stranger took him away, I’d rather have him bark than to quietly just go.)

ALL WITHIN 25 mins. You bet I just left.

I can take criticism, that’s not the problem. I know my dog is not perfect but I don’t need someone who I met for the first time to critique me. I did not ask for your OPINION. Fix your cameras, TV, and yourself before trying to fix...