Jin Jin Gourmet — Restaurant in Sunnyvale

Unforgivably incompetent service. Customers have to babysit the workers to make sure they get their food.

I came in person to order takeout shortly after they opened at 5pm and they said my order would be done in 30 minutes, which was longer than I was expecting for simple stir-fry dishes and before a dinner rush, but bearable. I waited at their outdoor seating because I had a baby in tow and came back half an hour later. There were multiple people waiting for their orders, including the person who ordered just before me so I waited with them. I could tell everyone else was growing impatient waiting.

I waited another 20 minutes in plain view of them before finally asking when my order would be ready and the guy already forgot I ordered in person from him because I had to tell him my order again and apparently it had been ready for over 20 minutes and no one bothered to say anything. Didn't call me in from outside, didn't ask what I ordered when I came back in. Just wasted my entire family's time and let the food go cold.

The two service workers (owners?) were clearly disinterested in working and took no pride in their work. Take-out orders were being clumsily assembled behind their counter. They could've taken my number to call me, stepped outside, or checked with me when I came back inside in the worst case, but they just ignored me. Even just putting finished ordered on some of the many unused tables so you can find your order would be better than this. It's not my job to check with you every 5 minutes to see if my food is ready.

The food was fine, but already cold and bittered by the service when we...

I went out of may way to try Jin Jin because a friend recommended it to me and I was in the area. Parking is a bit difficult because Bank of America has a majority of the spaces marked off - rude!

The staff were all very nice and welcoming. It wasn't busy and I told the server behind the counter it was my first time. He explained the plate sizes and the dishes to me to help me choose. I got the sliced roasted chicken and mixed vegetables in beef sauce (eggplant, green beans, sweet potato) with the choice of fried rice or chow mein, not both, and an egg roll. It's your standard Chinese takeout spot where the food is premade so service was fast. There is a fridge of bottled water, canned sodas, and bottled beers. I got a couple of sodas and they offered me a glass with ice even though the soda was cold. I spent about $13 on a 2-item plate, two sodas, and 1 egg roll. The portion sizes are good considering a 2-item plate. The food was just OK though. The egg roll was on the garlic side, which I like but others may not. Overall the meal just lacked in flavor. I was searching for soy sauce to make up for it but couldn't find any. The chicken was sliced through the single bone which I had to eat around. I thought it would come off easier. It looked better than it tasted. The veggies were fine but a bit soggy. I wouldn't seek out this place again. I'm glad to have lunch at a locally owned place for a change though, considering all the...

I'm excited for a decent Chinese restaurant on this side of town.

We went for dinner and got Salted Pork with Bamboo Shoot Casserole (醃篤鮮砂鍋), Shanghai Siu Mai, and Veggie Bun. I really liked the 醃篤鮮. It's one of the best I've had in the Bay Area. The others were from Dim Sum section and were OK. Price was pretty decent too with just over $20 with half of the 醃篤鮮 left over. We liked the hot tea; they were real Chinese loose tea leaves instead of cheap tea bags.

Seems to be a family run business. There's a lot of Shanghai and Taiwan style menu items. By the accents, we're guessing the mom is Taiwanese and dad is Shanghainese. We also heard people talking Mandarin from the kitchen so you know it's legit Chinese food.

Dim sum items were a bit slow to come out by Chinese food standards, and some menu items weren't available. We hope that these kinks are because they just opened and they will improve over time.

We will definitely be coming back! I plan on trying some of the Taiwanese...