The Home Depot — Local services in Sunnyvale

I was in on Mother's Day 5/11/25 at 1:45pm. I went in looking for a blade for a coping saw. I saw 3 tan skinned males shooting the breeze so I went up and asked if someone can help me find a replacement blade for the saw I had in my hand. The one male with a lot of hair pointed and said Isle 12. None wanted to stop chatting to help me so I went by my self. I was having a hard time finding the right size (I brought the coping saw with me). Then John (a much older gentleman) from New Jersey came around the corner and asked me if I needed help finding something. I needed an 8" blade and HD only carried 6 1/2" blades. He did everything he could to help me. He even took me to the computer where he searched other HD stores to find me a blade. As we arrived at the computer station 2 of the 3 tan skinned males were now shooting the breeze while sitting in the 2 chairs. The bald one was reclined all the way back relaxing. The other one that sent me to isle 12 told me I should go to Lowes. John replied, why would we send a customer to our competitors? Anyhow, because John was SO helpful I ended up purchasing a new saw with replacement blades that HD carried on a regular basis.

As a customer, I would rather see NO helpers on the floor than see 3 chit chatting not willing to go the distance in helping your customers. Just pointing to isles. Not one of those 3 offered to help me. Have a manager walk the isles and if there's enough time to stand around and chit chat, send people home. If they are not assisting customers or stocking shelves, send them home. You don't need people milking the clock. John is the reason you get 3 stars instead of 1 star. I did see some female helpers on the floor but they were already helping other customers.

PS: Instead of asking the 3 males I referred to earlier, there was a line forming waiting for John because they saw how helpful he was. When I asked John what their names were, he said don't worry about them, they don't care. Have John point them out and cut their hours until they are willing to help customers. If you tell John "the Mother from Delaware that was trying to cope without her coping blade" he will know who I'm referring to.

I think many of youur customers will agree, there's nothing worse than seeing lazy employees not willing to help vs a couple that are willing to work. We would gladly...

I had very bad experience with the paint department in Sunnyvale Home Depot today.

My contractor bought two 1-gallon bottles of paint of the same color. Surprisingly when he finished the first bottle and opened the second one, he found that the colors are actually quite different.

He brought the two bottles to the store and checked what's going on. The guy who made the bottle could not generate the color of the used bottle. He was able to make the one same as the remaining one though. This means, all the contractor work has been wasted, as we have to repaint with the new color. To our bigger surprise, the guy refused to admit it was his problem, so did his female manager (the woman I talked to later on in the afternoon). He said he can make us new bottles but wanted to charge us for the new ones! My contractor speaks very little English and got quite angry and called me.

So I was in store in the afternoon. On seeing me carrying the two bottles, a woman, who claimed to be the manager of the paint department, asked me why I was there. She was assuming things are settled, and the fault is on our side. I explained clearly what was going on, but then woman said that my contractor admitted he messed up the color himself. She said we bought multiple bottles and there happened to be two colors, and we faked the tag with the bottle and wanted to get free paint! I really admire her imagination but commented calmly that it was not the case. How can my contractor, who knows little English, explained so complicated things. Also, we only bought two bottles of paint throughout the entire re-modelling. I was quite annoyed and asked to talk to her manager. She said all the managers were having a meeting at that time, and no one was able to come and talk to me. I said I would wait until people show up. She seems got worried and finally agreed to refund us for one bottle, but still claimed it was not their fault. I did not have too much time, so had to accept the compromise. The moment the woman received the bottle, she swiped off the color label on the it. Now I fully understood she knew it was their fault, and wanted to kill the evidence immediately.

I would never go to that place and buy any paint in the future, and share my experience with...

Bought an LG refrigerator last Sunday. It was supposed to be delivered today, Friday, between 3 and 7 PM. They never showed up, no call or anything to reschedule. I got a text and email saying sorry they missed me at 8:47 PM. Call a number for assistance. She said the soonest delivery is next Tuesday, but she can not schedule appointments. I have to call back tomorrow so she can call the delivery people and see if they can do anything about something sooner than Tues.. The message also said they will call tomorrow to reschedule, but when tomorrow? I spent $90 on dry ice and regular ice. Will Home Depot pay for the next ice or for the loss of food because of their delay? They should have called me today to reschedule when they knew they would not make the delivery. I want my fridge delivered tomorrow. I am very unhappy. Angry at their lack of concern. Now that they might see this comment, I think they will punish me for being angry and mess with my next delivery or delaying it further. UPDATE: Delivery was made on Tuesday. By measurement, it was to fit through the door. They got the old fridge out with no problem. The new fridge (1 1/2 inches narrower and is smaller) new one has two dents/scrapes down the left side as they pushed it hard through the kitchen door. This is the side that faces into the kitchen. Delivery took a picture and sent it to the HD website. I could have refused fridge and wait for another delivery, or kept this one until another delivered. I do not want to go through this delivery experience again, so I kept it and will get some touch-up paint or contact paper to cover damage up. Called Home Depot, and they are to credit my card...