YouFit Gyms Sunrise — Local services in Sunrise

To Whom it may concern,

This email is in regard to refund owed to me by Youfit for wrongfully charging my account for service not rendered. On April after a health scare I signed up with Youfit Health Club located on 2101 North University Drive, Sunrise Florida 33322. Avi the Manager for the personal trainers program, encouraged me to join the program. I paid for two sessions a week for the first month and the second month they would deduct money for one session a week. I was promised assistance with meal preparations and on the off training days, I would be provided with an exercise regimen. I was assigned to Jonathan as a personal trainer. I was never provided with an off training exercise regimen as promised, despite reminding Jonathan of the details of the contract. There were several miscommunication between Avi and Jonathan. It took several sessions, and I to remind him, before Jonathan, provided me with a meal recording sheet. I travel as a nurse and informed Avi in Late May, for the Month of July I would not be in town. I requested to cancel my contract for July. Avi stated he would cancel the contract and because I cancel one Month in advance, I would not be charged. Due to health issues I missed three sessions in May. Avi assured Me, the session would roll over into the next month, since it was already paid for. I tried on several occasion to set training date with Jonathan after June 08th to no avail. On the 10th of June, Jonathan texted me due to health issues he will no longer be able to train me. I called Jonathan and he proceeded to explain as per Youfit policy and procedure he do not believe he will return. I waited to be reassigned with a new trainer, however no one from Youfit called to provide any information. I called Avi several Times, finally he texted me on June 17th, " I got your message and will call you soon. I will take care of you, no worries". Avi never called me. On June 18th I called and spoke to general Manager Corey, who stated he would have AVi call me. Avi never called. I received a text on June 18th instead, stating he would again call me. Avi never called. I called again and spoke to general manager Corey who scheduled a one-time session with Avi on Thursday June 24th. After That session I asked Avi, will I be refunded for the Month of June, since I paid for training and did not receive any training. He stated he will follow up with me after reviewing my account. I reminded Avi, I would not be in town in July, Avi stated " I got you". I was never contact in regards to my monies for June. I spoke to both Corey general Manager and Bre assistant manager, who brushed me off. This have caused me great stress. I join Youfit to help improve my health and the experience have left me devastated. In addition I learned Avi never cancel my contract as he stated, and I was billed for the Month of July. I ask this matter be addressed as soon as possible. I need to be reimbursed for Both June and July. The Youfit on University is missed managed and inconsiderate of their clients time and hard earn money. The managers at Youfit are very dishonest. I hope their conduct is not promoted and/or tolerated within...

"$10 a month" is what they advertise, but then when you sign up they reveal an extra $10 this fee and $25 that fee and oh in a few months there will be a $40 something else fee... all for a relatively small gym in a seemingly crime-ridden area with frequent car break-ins.

I assume that every five-star review on here is probably just a plant; they all seem to praise the "$10 a month or $20 to include a guest", which is funny, because any REAL customer who ACTUALLY signed up would have been informed, from jump, of all these extra fees which they don't tell you until you actually go there in person... and um, hello, how is $10 for one person versus $20 for two people somehow even a thing? That's like "wow! I could buy one for $5, or I could get two for $10!" ... yeah, congrats, you can do math; there's NO DISCOUNT THERE!

Trying to get them to stop charging a credit card that is covering someone else's account is oddly difficult, considering that in that scenario they have no contract or legal grounds to continue issuing charges to someone who is not the named person on the contract; thankfully I have an AMEX and they put a block on charges after I explained the situation to them.

Trying to cancel your own policy is ridden with an equal amount of awkwardness and difficulty; when I cancelled my membership at another gym it was cut and dry: you fill out the paper, you pay or are refunded some pro-rata amount, and you're done, the end.

Here, however, I went in back in April to cancel my account, I filled out a form that said as long as it's done within 10 days before the next billing cycle it would be cancelled, I was charged a small amount which I assumed was a pro-rated cancellation fee since it was just a few days after my membership was charged for that month, I was told I was all done and I thought that was that. Then a month later I get slammed with $50 of fees, one for the monthly recurring fee and another for their "annual" fee which they charge after 90 days of membership.

Ultimately, this company is still suffering from shady business practices which many smaller gyms tend to be plagued with; personally after having done both, I was overall happier at 24 hour fitness right down the street from here.. I did the math: in 3 months, I spent about $30/month at this place when you add up all the fees. At 24 hour fitness I had a membership there for $40/month and the place was better in every way: huge well-lit parking lot complete with sheriff watch towers, gigantic and nice COOL indoor gym (versus sweltering heat in the cardio area at youfit), pool, sauna, basketball court, racquetball, health supplements section built-in, and no silly restrictions like "no bringing a gym bag", "no water bottles on the floor" or "no grunting"... what? No grunting? Yeah, they actually have a sign that says that over in the WEIGHT...

I would NEVER recommend anyone sign up for this gym due to alleged illicit billingand hidden charges they don't tell you about. When i signed up i was told it would be one monthly amount of $21.99 every month. A payment did not go through for me and no one called to advise i went to another location and was told i quickly provided my banking info to the front desk person who advised they will only charge the past due amount i was ok with that which was only a month from what i understood. Today i checked my bank account and saw $117.00 charged i was flabbergasted. I called Lauderdale lakes the girl who answered was rude and yelled you call the wrong gym. I hung up and called this location where i signed up and requested a manager a lady named shrelin or something she omg she was rude beyond measure. I have never in my years of reviewing businesses had any manager so rude, disrespectful, condescending and uncouth. She was yelling even though i spoke calmly did not use profanity and maintained my dignity. I was just disappointed in the debit of an amount way larger than expected and the additional fees no one divulged would be taken. I told her i would post a bad review based on her tonality and billing she say oh what you gonna post that your card DECLINED . So i let her know my card did not decline it was lost/stolen and i inadvertently missed providing the new info. Immediately when i was notified i provided my bank account on the spot. The whole ad about nothing down and a monthly is fake there are hidden fees and the employees are veryrude as evidenced by the way this manager spoke to me like a dog. I had to let her know i am an educated professional. A simple i am sorry and explanation would suffice. She told me she is available if i want to cancel lol. I will go over there and cancel. File a Bbb report, and find out the regulatory offices in charge to do an audit. Due to the managers behaviour and the way billing is done and i will cancel and spend the money on 24hrs i rather spend a million dollars where i am respected as opposed to spending even $1 where i am not treated with respect. Omg what a service.....never have i reviewed such bad service total mess. Careful how you allow people to play with your...