Eternal Wave Surf Shop — Local services in Surfside Beach

Terrible customer service and they will take your money and not give you proper working bicycles. The bicycle’s chains were rusted and all four tires were flat and needed air. The young lady helping us handed me an empty can of WD-40 and two broken bicycle pumps and offered no remedy to get the bikes working. I asked for a refund and she said I would have to come back the next day and speak to the owner.

After the owner posted a reply to my original review, I thought it would be prudent for other Google reviewers to hear my rebuttal. At no time did I yell or raise my voice to the college age young lady that helped us the first day. Nor did I take possession of any bicycles that day. I did tell her I was disappointed when she could not give me a refund or offer me any lubricant for the rusted chains or a bicycle pump to fix the tires myself. I did return the next day and meet the owner who gave me a full refund. I immediately went down the street to Vacation Gear rentals and received two brand new bicycles for a week rental at $31 cheaper than this location. So...

I bought an O'Neill sweatshirt from here when I was on vacation in August 2021. After only wearing it a few times it developed holes in the front of it. When I reached out to O'Neill (in February 2022) they told me I had to provide them proof of purchase for them to help me. Needless to say I had not saved a receipt for a sweatshirt I bought on vacation 5 months before. I reached out to Jacob at Eternal Wave and he was able to provide me with a copy of my receipt so that I could get reimbursed from O'Neill. He went above and beyond. Amazing small business and awesome surf shop...this place is a gem. Can't wait to stop in again next time I'm on vacation in...

Recently purchased a new (used) epoxy triple x board. Needless to say I love it! Best part about my experience though was the guy working there by himself. He politely asked my wife and I if we needed anything when we entered the shop and when we said no he actually let us be and returned to his work. Unlike another surf shop I know where they practically stalk you and pressure you to buy. When I found my board he offered some sound advice, we paid and then we were on our way no hassle! Eternal Wave is 5...