CommunityAid — Local services in Swatara Township

They sold my property and will not replace it.

I feel wronged by this store (Lewis Rd/Harrisburg) - they sold a pantry cabinet that I already bought and was pending pickup. They said we’re sorry “you wouldn’t believe how many people come up and buy things that have been sold already” - This was the first sign to me that they do not care about the customers time or money. If it happens a lot, they apparently do not intend on fixing the problem or have failed to see the inconvenience they cause people.

They refunded me and gave me a store credit, but honestly I need that specific piece of furniture way more than I need the cash. At this point I told them it wasn’t about the money, it was about the fact that their business sold what belonged to me, and they should be responsible for getting me another one.

I feel as though they could do much more than what they did for me. Am I just crazy or does it not make sense to replace someone’s property that was lost due to your company’s negligence? And if they can’t replace the item they should reimburse me to buy a comparable one.

A new version of what I paid for is triple the amount, so now I’m out $100 bucks because this business made a mistake and they won’t do anything about it? Don’t get me wrong, mistakes happen, but the business shouldn’t put it on me to find another one. I feel like the company doesn’t do a good job of keeping the furniture from being taken by other people, so I would recommend going to Salvation Army or somewhere that has figured out the concept of making sure items don’t get double sold.

Still waiting to here back from corporate to see if they will do anything else for me. I have shopped at Community Aid and spent a lot of money there over the past couple of years. I think a huge company like this should be able to front $100 for a mistake that they made, but we will see if they do...

I have been going shopping at this Community Aid almost every week since it has opened. I love shopping here. It is a great store with great selections. It is a very large, and clean store. Wednesdays are great for shopping as everything except red tags are 50% off, but the store is usually wiped out in a few hours. I have slowly become disatisfied with who has been running it. When the store first opened, the prices were great and my fiance and I were able to save a lot of money on a lot of things. As time went on, gradually the prices began to shift more and more towards retail price on many categories of items. For example: a T-shirt then would have cost you $2.99, plus the daily discount on certain days. The same T-shirt now will cost you $7.99+ in that store, with it not being eligable for the daily discount depending on its color tag. I have seen this mostly in Womans clothing. There are new policies set in place there that you cant buy Red tags, Green tags or whatever color tags with the daily discount leaving you with only select options of what you can buy. For a thrift store that recieves all of its donations for free, there is no excuse for the significant increase in prices and the policies set in place. If someone does not call them out on it, prices will continue to rise. It is a Thrift Store, not a Retail Store. In my opinion, it is greed, but I do not know any of the financial details of the store to...

To Whom It May Concern,

It has come to my attention, alongside the attention of an increasing number of community members, that Community Aid, despite its branding, may be operating with a profound misunderstanding of basic federal employment regulations.

Multiple credible accounts suggest employees have been penalized for taking medically necessary absences, even when proper documentation was provided. One particularly concerning report involves the termination of an employee hospitalized with pneumonia. While I’m certain this must be the result of an internal oversight rather than a willful disregard of FMLA and ADA obligations, the optics alone are unfortunate.

For an organization whose name implies a commitment to compassion and public service, the discrepancy between image and internal policy is, at best, disheartening. At worst, it raises questions about leadership priorities and risk management strategies.

It would be regrettable, though not unexpected, if these practices were to become the subject of more formal attention from relevant regulatory bodies. I trust your legal team is familiar with 29 U.S.C. § 2615 and the ADA Title I framework. If not, now would be a good time to revisit them.

Warmest regards, A very curious bystander with a remarkable memory and a deep appreciation for...