Crumbl — Restaurant in Swatara Township

I came in the store and placed and paid for my order. When I came back to pick it up I noticed that my name was no longer on the board. I asked about my order and they said “we gave it away 10 minutes ago”. I said I just got here so they must have mistakenly given it to the wrong person. I thought that would be enough for them to say oh sorry, we’ ll remake your order now. Instead he goes and gets who I’m assuming was the manager or at least the most senior person. She proceeds to explain that they give the order away to whoever comes up when they call a name. I said that’s fine, but wouldn’t you just make my order or give me a refund? She just walked away. They proceed to fill at least half a dozen orders while I’m standing there until another employee asked me if everything was ok. I explained that they gave my order away to the wrong person and at this point could I just have a refund. She went and got the same woman that walked away the first time to process my refund. She then tells me twice that she can’t find my original order and then finally finds it, presses some buttons and says “your refund is processed.” I asked is there a receipt or some form of confirmation and she said no we don’t have that and then just shows me an error message on the screen. I just left. Very bad experience. I totally understand that mistakes happen. They were very busy and there were a lot of teenagers in the store. But when you make a mistake with a customer, just apologize and make it right. They could have just remade my order and I would have said thank you and been out of their way. But as a customer having your order that you paid for given away and then when you bring it to their attention you’re ignored is a very disappointing experience. Update I read another review and it seems as if another customer had a similar issue with the same employee. Tall woman wearing a face mask. She’s rude and dismissive and makes you feel like you’re being ridiculous by expecting your order or a refund. I’m in agreement with the other customer in that I won’t return to...

I'll start off by saying I first learned of crumbl in Utah.And always had a pleasant experience with the staff and the cookies were amazing.Not overcooked , not undercooked always perfect , soft tasty , no problem... I live in Harrisburg Pennsylvania and was craving something sweet and I thought one morning just a couple of days ago.I'm gonna go to crumble cause my son had just bought some from there.The weak prior and they were amazing.. I walked in greeted with big smiles.And how are you today?It was really nice.They answered my questions helped me with no problem.I placed my order just 2 cookies.It was the cookies and cream and peanut butter pie cookie... They call my name showed me the cookies.I felt something was off with the peanut butter pie couldn't place?It came home took a couple of bites of each and realized there was no peanut butter cups , which I love on my peanut butter pie and my cookies and cream cookie was a tad bit overcooked as the edges were crispy and almost dry , the center was really good... So Paying over $13 with a tip for 2 cookies.If that's what you call the peanut butter pie, was. Not the best experience for me in taste?Or presentation... I would consider trying them a second time because as I did state The staff was super friendly.The place was very clean and that says a lot right there.. Prices are a bit high, so hopefully I'll enjoy my next trip to crumble...

Actually awful, once I called nicely to just ask how go through with a refund because I didn’t get half the cookies I ordered. The lady told me two differant things which ended with me not getting a refund. I called back and immediately got hung up on 3 times. When I had my mom and sister call they answered them, and told them all she didn’t really know and that I need to come in the store tomorrow. Never once got an apology for not receiving any of the cookies I ordered or for getting hung up when I told her that information after they answered a differant number. She told me they were out of minis and that’s why I didn’t get what I ordered. When I called one last time on a differant number by the way, I asked if they had the cookies I wanted in mini or big left and...