Phantom — Local services in Symmes Township

Phantom Sound, along with their contractor, Digital Spectrum Solutions, sold and installed an alarm system in my home during construction. However, it seems the system they installed was outdated, with the installer claiming it was designed "light years before" and was incompatible with the software. As a result, I couldn’t automate the alarm to turn on or off at scheduled times. Why would anyone install such an outdated system in a brand new home, knowing it wouldn't work with the software in use?

When I confronted them with this issue, both the installer and Phantom Sound pointed fingers at each other and blamed the builder instead of taking responsibility. To make matters worse, I never received a return call from the sales person at Phantom Sound. Eventually, I had to switch to ADT, who installed a new system at an additional cost of $2,200. This new system works perfectly and came with additional features including wifi controlled locks. I paid more than that for the old system which didn't include any wifi locks.

Installing an outdated system in a new, high-end home feels completely dishonest. Phantom Sound and Digital Spectrum Solutions is now off my list of preferred and recommended vendors. Honesty, Integrity and Accountability seems to be seriously lacking!

You live, learn and move on!

EDIT: Note the response from the owner never addresses the main question as to why they installed a system that is not compatible with the software. Yes, technology changes fast as the owner states in his response. So then why would a system that was designed "light years before" installed in a new home? Should the technology not have changed in those light years? Stick with ADT. You...

Ben, Jeff, Jackson, Robert and everyone at Phantom Sound are knowledgeable and professional. I have worked with Phantom for 18 years! The systems and equipment are top notch and long lasting. They installed the original wiring, sound, speakers, and TV/sound/media systems when my house was constructed. They are always polite and responsive even if I email or text after business hours with a question. They have detailed records so they always know everything about my home entertainment and Internet systems. My TV receivers (lasted many years but became obsolete) have recently been updated. The replacement and upgrade with a new remote control only took a few hours. There was a factory glitch with the new remote and phantom came back the next morning and fixed it. I would recommend taking a look at Phantom Sound especially if you are considering adding a movie room or thinking about upgrading your...

We hired Phantom to upgrade the sound system at our business. Being a small business owner and resident of Mason it was important to us to use a small local business. After our first meeting with their sales rep Troy we felt very confident in moving forward w/Phantom. Troy was professional and listened (hard to find these days). He worked hard to find the best solutions for us within our budget. Installers arrived when they said they would. All of the wiring and wall installations were completed beautifully with minimal disruption to our property. During the install, the owners Howard and Doug made multiple visits to check on progress. After the install we had a speaker that didn’t sound right, we called and Doug, the owner came out immediately to check on it and make the appropriate adjustments. We appreciate the subtle appearance of the speakers and subs and LOVE the sound quality. We HIGHLY recommend...