FoxFire Salon & Spa — Local services in Tacoma

Save time and just look at the photo of what it looked like when I walked out for a laugh/visual summary. (Note: I always ask to be able to part in the middle or side)

Context: I came in to trim my hair back to a long bob, and left with a choppy, uneven, karen-y mess several inches too short. I even had photos of myself with the exact haircut from 5 months before, cut at this same salon.

When I said it didn't look like the photos, the stylist said it was due to the volume of my hair and insisted layers would help. When it still didn't look like the photos, she said it was because of the way she styled it but assured me it would look normal after I washed it.

The real reason it didn't look right was because she'd cut it far too short and didn't check in a single time about the length. After I left I realized she never showed me the back in the mirror. The end result was an unfortunate mix of coconut head and Karen.

I went back to have a separate stylist salvage it and she found that the stylist had put in several "shattered" layers (read sloppy and choppy), left me with uneven and ridiculous bangs, a noticeably longer back (read: mullet), and longer hair on the left side. It wasn't just a distinctly different haircut than what I had asked for, it was a bad version of that haircut.

While I appreciated them fitting me in for a quick fix and the professionalism and kindness of the second stylist, there was very little fix to be had given how short and layered it was. To top it off, the salon manager didn't offer a refund for the original $85 haircut.

-5/10. I've been to this salon multiple times before with only positive experiences so I'm not sure how it went...

I called to schedule appt to have my hair color retouch. The lady on the phone informed me that the hair stylist is new, asking me if I'm ok with that. I replied that s it's ok because "you all wouldn't hire her if she wasn't good enough." Came to my appt today, the new stylist stated she couldn't help me for the service I requested since she's an apprentice. She then called her mentor. He mentor came over and stayed the same thing. I asked then why did the girl schedules me with the new girl if she can't provide these services? The mentor told me that the file on the phone doesn't work there all the time and doesn't know. My question is, what kind of ppl do they have working there?! No one knows anything and how is that image good for the salon?! As far the new girl, she will never get the experience she needs, b/c no one seems to know what's go in on!?! If the mentor couldn't help her, how will she ever gain experience?! Today is only time I have off from work . The mentor girl asked me to come back later in the day, which is 4pm, I have my day already scheduled. What's the purpose of appt if then I have to come back another time? I then have to move all my appts to accommodate the Aveda Salon ppl?! Horrible service! Unprofessional ppl!!

If I can rate this less than 1 star, I would!! It's -5 stars..Lowest...

I don’t want to give a 1 star because it isn’t that serious but just wanted to get my point across. I made an appointment for a haircut and forgot (I got no reminder, but maybe they don’t do reminders) I recieved a call 30 minutes into the appointment time. I let them know I had forgotten and how apologetic I was, but I was on my way to work. I expected them to maybe ask for a cancellation fee which being in the beauty industry I would understand because I get irritated when my clients no show me. I would have been happy to pay it. Instead I was spoken to like a child, she goes on to say “we normally ask for 24 hours notice for cancellation” (okay I understand again I’m an Esthetician) she continued Especially on thanksgiving weekend when lots of people are trying to get in and she has that blocked off her schedule for future” she said this with kind of an attitude and still I was not asked to pay a cancellation fee or a portion of the service. I apologized again and the call ended. For future there are other aveda salons...