Office Depot — Local services in Tacoma

Where do I even start? I paid nearly $100 up front for 2 foam board posters. Marketing materials for business nearby. I was told they would be ready the next afternoon. I arrived at 4 and was presented with crap, bubbled lamination and not cut to size as I requested. The employee said that the project was "done" last night and that I should have gotten a call this morning, which I never received. By "done she meant the crap I was presented with.

What I thought would be a quick pickup turned into an hour of time I'll regrettably never get back.

When I inquired about them not being cut to the requested size, the employee told me that that information was not on the project details she was given. I asked for the form back and showed her exactly where it was filled out "cut to bleed" "no white", exactly where those details were meant to be specified. She had nothing to say about it except to blame the employee who had filled the form out the day prior.

I sat for an hour straight, rearranged my entire schedule and calmed the business owner who was expecting delivery of the project materials.

One of the posters came out wrinkled, folded in on itself mounted to the foam board. I sat even longer while other customers were being helped and waited for the work to finally be done correctly.

I was only refunded for 1 of the posters, which is outrageous considering the fact that they originally thought that I would be ok with their original work, bubbled lamination and uncut dimensions.

My business will not be trusting this chain as long as I can help it and will be seeking out a local shop to take care of our office supply and printing needs from now on. This experience was a huge waste of time, money, and dignity, considering that I gave a client my word and staked that time frame on what was originally communicated to me by this Office Depot.

I can't stake my reputation to my clients on shaky time frames and...

I went into this location to pick up an order from the printing desk. Upon walking in, no one greeted me! When I walked to the printing desk, the young man was sitting at an computer, then the phone rang, he did not even acknowledge my presence, just simply went answer the phone. I timed how long i stood there..it was for 2 1/2 minutes as he talked on the phone with a customer. (still not acknowledging my presence) One of the rules of customer service (especially in retail) is that the customer in front of you is MORE IMPORTANT! The customer in front of you got out of their home and drove to your store. They should ALWAYS come first! That was just the first issue. When he was finally done off the phone, he ask me what he could help me with, I told him I was there to pick up an order. He handed me my order, then sat back down at the computer and proceeded to reach out to someone on his headset asking who was going to relieve him for his "15 mins". Every single time I have gone into Office Depot, I have been treated so kindly. The employees has always been extra helpful. This young man just placed my order on the counter and sat back down. He didn't open it for me, or wait until I opened it to make sure everything was okay and there were no issues with my order. I was very satisfied with the way my order came out, but the customer service was horrible. Even as I walked out, NO ONE said anything to me! I felt like I was just not wanted in the building. Which was very disappointing, because I always get such good service here. I don't know what the young man's name was, but he was working at the printing desk on Saturday afternoon. I really hope management...

I am a paralegal, responsible for office supplies at my firm. When you choose Office Depot for your supply needs, make absolutely certain that you are going to be picking them up from the store. The employees are helpful and courteous. However, they have a contract with a third party shipper, TForce. The shipper has delayed, lied, lost shipments, etc 16 times in 12 months. Almost every issue is as the result of one delivery driver. A driver that I have personally requested be removed from the route at least 10 times. That has not happened. DO NOT TRUST DELIVERY.

Update 5-20-2020 Called to verify that our account had been shifted to UPS for delivery, rather then waste one more second with the mockery of a business that is TForce. The customer service hold is beyond an hour, the store level manager had no knowledge of how to look up the answer to a simple question, (or possibly willingness?) I have adjusted our rating from 5 stars for store level, and 1 star for delivery which averaged 3 stars, to 1 star. Please, do not waste your time with...