Assist Wireless — Local services in Tahlequah

Barbra overwhelmed by self. I waited there in my wheelchair 4hrs switching from Terracom to Assist. I was Purchasing a Samsung A10 & 32 GB memory card. Barbra told me my Sprint Samsung S6 couldn't transfer. She said I could keep my # I thought? But A10 was dead she had to charge to setup service. After enough. She tried but code from box resulted in item not found. She discovered that different employee gave its box to different customer. She called Her & got Code over phone. Again Item not found. She asked the lady to bring back the box was told about 30:min. Took near 2:hrs more. Lady got correct box My Phone Device not found told somebody never entered device in system. I ended up having to pay about $165.00 More for older phone basically the same as my own phone a S6 edge+. I arrived @ 9:30am I Left @ 1:pm. I had to return because Barbra 4got to give me box to my phone & it's #. She gave me my # but told me this phones...

When my wife went in to get help to recertify her cell phone for lifeline I was with her and witnessed everything I am saying. When she explained she didn't know how to download her documents or how to attach them to her recertification she was told by the gentleman working to pay for a school to teach her how to use the phone or get someone else to help her. He said he didn't have time and we were the only 2 people in the store and no one came in while we were there. I want her to switch companies as your company apparently does not care. She is 75 and many of us older people just don't understand all this...

Shout out to brittany for her outstanding performance on professionalism and customer service! Not only was she able to address my needs and assist in every step of the way but, she also didnt skip a beat on helping other customers in between as they arrived! Even with a store full your wait time isnt very long at all! Assist wireless, you've truly picked a golden apple here. Cherish her and everything thing she does because this lady goes above and beyond for your customers. And did i mention shes a one woman...