Ashley Store — Local services in Tallahassee

We purchased furniture from this location a couple of years ago and had a great experience, we went back this past December to make another large purchase. The sales associate was very nice and we left the store satisfied with our purchase. We decided to use the delivery service this time. Apparently the warehouse did not ship one of the items (bed frame) the first week, and the second week they sent an additional mattress instead of the frame. At this point the store manager, David Fletcher, decided to contact us. He was extremely condescending, he actually said to me "They shipped two mattresses but you only paid for one", as if I was trying to steal a mattress when in actuality the store made yet another mistake! I was too shocked to even process such a comment, much less respond. That conversation ended with him promising that he would send a truck the next Friday with our frame. The following week I received the call informing the frame was in Tallahassee and they would deliver the following Tuesday (not the upcoming Friday as promised). My husband called the store but the manager was not available. The next communication was a few days later when David Fletcher called to inform us our frame would arrive the next Tuesday. He obviously did not realize we had already been informed that the frame had already arrived, when my husband informed him that he knew he was lying, he claimed that he ordered a "backup" frame. He then said he would refund us our delivery fee, but as of today there has been no such refund. I have never walked out of a store after purchasing (Not credit, cash) $2500 worth of items and be treated in such a manner. I cannot get over his attitude and the way he spoke to me, and the lies are absolutely unacceptable. We FINALLY received the frame yesterday, but the whole experience has been extremely unpleasant and we feel no satisfaction about our purchase due to how negatively we were treated. We will not shop there again as long as the store manager remains. There are plenty of places that would gladly take our money and not treat us so poorly. I felt as if he thought he was doing us a favor and giving us furniture, rather than us being repeated customers paying cash. He said so many times that he was "sending a truck all the way from GA" that my husband had to remind him that we paid for delivery services! It was an awful experience. I will update if we ever get that refund for delivery, but I have no confidence that the store manager was telling the truth about...

I purchased a bed and two night stands from Ashley Furniture on a Monday. I was told that Ashley Furniture only delivers in the area where I live on Thursday. I received a call from Ashley Delivery the next day letting me know that I'm scheduled for delivery the following Thursday. I asked them if they could deliver after 2:30pm and they said that they didn't know the delivery time. I have cameras around my home and I can open/close my garage while I'm away from home. I've open my garage for other companies but Ashley said someone needed to be there to sign. I took off on the scheduled delivery date and I called Ashley delivery that afternoon to see if my delivery was on the way. I was told that my delivery was scheduled for the upcoming Tuesday. I told them that couldn't be right because they told me they only deliver in my area on Thursdays. The lady put me on hold and when she came back, she said, you're right. She looked at the notes (recorded line) and she apologized. I spoke with a supervisor because I took off to have my furniture delivered and I was not going to take off another day if if was not my fault. The supervisor apologized, rescheduled my deliver for after 2:30pm the following Thursday, and offered me a $50 gift card. Today, I get an email and a call saying my delivery will be this Thursday between 10:30am - 1:30pm. The call was an automated system but it transferred me to someone when I cancelled the delivery. I told the person my issue and told them to cancel my order and refund my deposit. I wasted 2 weeks trying to purchase furniture from Ashley Furniture. I know everybody's experience is different, but I will not recommend purchasing furniture from Ashley Furniture!

May 6, 2025 Update: My rating has not changed but I wanted to add that the sales person (Christine) did an excellent job helping me and my wife pick out what we wanted and answered our questions. I hate that she lost out on her commission to no fault of hers. My deposit was refunded and the finance cost...

Update: My furniture was delivered yesterday and the delivery guys were super. They were early, friendly, and speedy. The communication from the dispatch team was fantastic and kept me constantly updated to arrival times.

I wish I could say the same about the store management after they reached out to me after my original post. They sent me an email saying they wanted to discuss everything with me in regards to my purchase. The manager was extremely rude, condescending, and pretty much spent the phone call telling me how much a bad review hurts the store. He briefly tried to explain that the cost of the couch I purchased was what it was because of my financing. I understand the total price paid will be greater when the purchase is made with interest, however, that doesn't really hold water considering the store has price tags. Either way, I still regret the purchase and the GM of this store should seriously consider improving his customer service skills.

Overall there isn't much bad to say about the store itself. Huge selection of furniture to choose from, very attentive and helpful salespeople, and a friendly environment. The major issue here is the prices. I understand that each store is individually owned and all that, but when you make a $3700 purchase only to find out you could have purchased the same item from the Ashley website for half the price it drastically change the way you think of the place. Combine that with the incredibly long time it takes to get an item delivered (over a month) and it just makes me wish I never shopped here to begin with.

They may have gotten me with one overpriced purchase, but they lost what could have been a long time customer. This was my first, and absolutely my last purchase from this store.

My suggestion is to shop online, the prices are better, the delivery is much faster, and you still get all the same advantages you would by...