AnswerFirst — Local services in Tampa

I recently had the privilege of experiencing the exceptional service provided by Amber, an agent at the after-hours emergency answering service for our association and property management company. I have no hesitation in giving her a well-deserved 5-star rating.

Amber demonstrated a high level of professionalism and competence. She actively listened to my concerns about a call that was routed incorrectly, asked relevant questions to gather all necessary information, and provided clear and concise instructions with regards to next steps. Her ability to relay sort through our script as well as the call log was appreciated, ensuring that the issue was addressed promptly and efficiently.

She understood the urgency of my call and made me feel like a valued client. Her willingness to go the extra mile to assist me demonstrated a genuine commitment to customer service, and for that, I am truly grateful.

In addition to Amber's exceptional performance, I would also like to commend the entire Answer First team for their dedication to providing round-the-clock support. It's evident that Answer First takes its responsibilities seriously and strives for excellence in every aspect.

I highly recommend Answer First as an after-hours emergency answering service for any property management companies looking to better handle their after-hour calls, with Amber as a shining example of their outstanding service quality. I couldn't be more satisfied with the service I received, and I'm confident you'll feel the same way. Amber and her team truly deserve...

I am a Criminal Attorney in Nashville, Tennessee with a high volume office. I have been round and round with other answering services. I have seen so many incompetent companies in the past couple of years, I was giving up hope on finding one that was professional, and suited my needs, for an affordable price. Heck I was too the point, I didn't care about price. I just wanted competence. Then I found AnswerFirst. Such a relief, I can't even tell you. The service was set up within 48 hours, and they were answering my phones like a pro (and like they knew me personally) out of the gate. There fees were less than many I had tried... but not so cheap that you get what you pay for, if you know what I mean.

Plus... I never usually have the time to write reviews, (although I know I should, because I appreciate them in my business). This company has impressed me to the point I was compelled to write this review. If for no other reason than to alleviate the pain of other law firms around the country who I know are out there trying to find that "perfect fit" of answering services, but are currently losing business because of incompetence. Stop the bleeding. Call AnswerFirst, and find true professionals on the other end of the line.

I could NOT be happier with this service. If you have tried and failed with multiple Answering services (especially if you are an attorney), welcome to the LAST answering service you will ever have to try. AnswerFirst is truly the BEST...

This has honestly been a very rough experience thus far. We are a couple of months in and I don't think they've successfully answered a single call yet, and I am scared every time I know a call is pushing through to them. Every call they have answered where a customer has tried to book has resulted in a customer complaint. This is something I have communicated along the way, so when I got the email asking for a 5 star review or an email if I can't give 5 stars I really contemplated what to do. I don't feel the service has been anywhere close to 5 stars. The reps that answer the phone are cold and very slow in taking the information. My script asks for name, phone number, email address, service address, and basic detail of the service call for our HVAC tech. This info shouldn't take more than a couple of minutes to collect, somehow its taken reps 8-10 minutes and they still aren't able to collect it properly. Many of the email responses from their support team have been slow and not all concerns have been addressed. I can't say I am ready to give up yet as I feel like I am still hopeful that the kinks may be worked out. I hate feeling that the months I have paid for service and the sign up fee were a total waste. I will update the review after another month or two and see if I am swayed to add or...