Papa Johns Pizza — Local services in Tampa

If I could give zero stars, I would.

We placed a large order of 10 pizzas for our office with an estimated delivery time of 11:45 AM. By noon, with no delivery in sight, we attempted to contact the store. Shockingly, our registered number was intentionally hung up on—twice. Only when we called from a different number did someone finally answer, at which point they admitted to deliberately ignoring our calls. We were then told the food had "just left the store."

By 12:20 PM, still no pizza. The online tracking system contradicted what we were told, showing that the pizzas were still being prepared and the driver had not even arrived to pick them up.

This level of disorganization and outright disrespect is unacceptable. It's not the first time this particular Papa John's location has let us down, but we decided to give them another chance. That was clearly a mistake. The staff was rude, the communication nonexistent, and the food was never even made. We sent an employee to the store to pick up the order and they hadn't even started making our food. He lied about there being a name mix-up and that he will make the food. We didn't get our food until 1.

Avoid this store at all costs. The customer service is abysmal, and their handling of orders is a...

This location is having some quality issues. They sent me a card to give them another chance for a past order though I am not sure what the issue that prompted it was. I used the card and sure enough I know now. I ordered a cheese and half pepperoni pizza. What came was a pepperoni pizza with jalapeños. Mistakes happen so I called and the call was less than professional. The person clearly was dealing with mistakes everywhere. He said “god damnit” under his breath a few times and said I’ll get it out to you but don’t know when it will be. The replacement pizza was delivered timely but the delivery person, who appeared to be someone’s underage daughter delivering as a passenger, just dropped it on the porch and left. Didn’t ring the bell or knock. My doorbell camera captured it and alerted me to the delivery. So no marks in food and less than stellar customer interaction. Location needs some management oversight. I’m done with this...

Pizza was ok Not “New York” style, tastes like it always does. Desk staff is absolutely worthless though. Stood there waiting with no acknowledgment of being there. Went over and just took my pizza and left and said “ok then good night” Good riddance to the worthless staffer at the desk… not surprised at all though honestly. Sorry Papa John’s that you’re forced to hire the worthless and useless. She did good pretending to be busy though.

Second chance: Surprise, surprise. A chain restaurant that doesn’t care about anything. 1 star, never ordering again. Shame on me for thinking they had their act together and could follow simple instructions and...