AT&T Store — Local services in Tazewell

While we were able to get the phones and numbers upgraded/changed to new numbers the staff was unaware of ATT policy. This lack of knowledge cost us a promotion of $800 on a trade in. ATT policy is if you cancel any phone on the account within 90 days of adding a line, you forfeit any promotions they gave you. Staff knew exactly what our plan was and didn't make us aware of the policy.

When we canceled the prior phone/phone number several days after adding a new phone and number to replace it we were told that trade in promotion was canceled. While the staff was helpful and friendly they still cost us $800 on a phone, which is a huge oversight in policy on their part and a huge hit to my wallet. While apologetic staff took no responsibility for their negligence other than a...

This AT&T store is awesome! Josh was able to fix the problem we were having that even the "advanced technical support " couldn't figure out after 1 1/2 hours of being on the phone. Josh was able to correct it in 10 minutes. In my opinion, Josh deserves a HUGE raise!!!! AT&T should interview him for a manager position. I can't say enough about how grateful we were for stopping in the Tazewell Tennessee store. Thank...

When we went in to upgrade my fiancé’s phone we were happy to see Chris still working in our local Tazewell store. Chris is the absolute best at what he does. He is friendly, professional, extremely knowledgeable, and clearly loves his job. He took excellent care of us and I ended up upgrading my phone too! Chris makes it all so easy. He deserves all the accolades and rewards that AT&T can give a most...