Big 5 Sporting Goods — Local services in Tehachapi

I would, in the past, have given this store 4-5 stars, however personnel seems in need of training: or changing. A friend says times are changing and customer service is becoming a thing of the past. For instance, when returning a defective shoe, they immediately returned the money (good), but appeared disgruntled, though we've been shopping here for years. Staff can instantly turn away from questions or discussions, as if you didn't exist. A friend says that's how things are turning. As far a product knowledge is concerned, I always check advice, often finding better information online. And, we believe, much of the products are sub-par, better to shop elsewhere for...

The prices are good, but I was confused when an employee or possibly a manager decided to discuss scheduling issues in front of me for more than 3 minutes while I was waiting for his assistance and then proceeded to tell me that he was going on break and that someone else could help me find what I was looking for. This was very poor taste and honestly made me think the guy was very insecure or something. I wish I would have gotten the guys name. I've never been treated that rudely before. Otherwise, the rest of the staff there are very knowledgeable...

This place has a great selection and the prices are decent, a couple things are a lot lower than expected in a couple things are a little pricey but great qualities... The only negative I have to say, the reason they didn't get a five, it's because if you want help here you have to search somebody out. None of the employees walks around and greet you or even ask if you need help - a "hi"...